Update support ticket statuses when code deploys

When a deployment is tracked in ManageEngine ServiceDesk Plus Cloud, update the ticket status in SolarWinds Service Desk so support teams know the patch has reached production.

Try:

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

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Triggers

New ticket

Fires when a new ticket or incident is logged in ManageEngine ServiceDesk Plus Cloud.

Ticket updated

Fires when a ticket or incident is updated in ManageEngine ServiceDesk Plus Cloud.

New record

Fires when a new user, client or device record is added in ManageEngine ServiceDesk Plus Cloud.

Actions

Create ticket

Creates a ticket or incident in ManageEngine ServiceDesk Plus Cloud.

Update ticket

Updates an existing ticket or incident in ManageEngine ServiceDesk Plus Cloud.

Add note

Adds a note to a ticket in ManageEngine ServiceDesk Plus Cloud.

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Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in SolarWinds Service Desk.

Ticket status changed

Fires when a ticket's status changes in SolarWinds Service Desk.

Ticket assigned

Fires when a ticket in SolarWinds Service Desk is assigned to an agent.

SLA breached

Fires when a ticket in SolarWinds Service Desk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in SolarWinds Service Desk.

Update ticket status

Updates a ticket's status in SolarWinds Service Desk.

Assign ticket

Assigns a ticket in SolarWinds Service Desk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in SolarWinds Service Desk.

Escalate support tickets to software engineering When a new ticket is created in SolarWinds Service Desk, automatically create an issue in ManageEngine ServiceDesk Plus Cloud so developers can investigate the underlying bug. See details

Post technical updates directly into support threads When an issue status changes in ManageEngine ServiceDesk Plus Cloud, automatically add a ticket comment in SolarWinds Service Desk to keep support reps informed of engineering progress. See details

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FAQ

Common questions

Can Knit build “Update support ticket statuses when code deploys” between ManageEngine ServiceDesk Plus Cloud and SolarWinds Service Desk?

Yes — describe it in the box above and Knit's Integrations Agent researches ManageEngine ServiceDesk Plus Cloud and SolarWinds Service Desk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting developer tools with ticketing systems help support teams?

Integrating ManageEngine ServiceDesk Plus Cloud with SolarWinds Service Desk bridges support and engineering by escalating user-reported tickets into developer issues and updating tickets when fixes deploy.

Can code deployments automatically update customer tickets?

Yes, when a deployment is tracked in ManageEngine ServiceDesk Plus Cloud, corresponding ticket statuses in SolarWinds Service Desk can automatically update to inform agents that fixes are live.