ManageEngine ServiceDesk Plus Cloud + Twilio Integrations, Built by an AI Agent
Put ManageEngine ServiceDesk Plus Cloud + Twilio to work with AI and enterprise-grade automation
Learn more about ManageEngine ServiceDesk Plus Cloud integrations or talk to a human
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Workflows you can build between ManageEngine ServiceDesk Plus Cloud and Twilio
See the kind of workflows teams build with ManageEngine ServiceDesk Plus Cloud and Twilio below — describe the exact one you want above and the Agent builds it on demand.
ManageEngine ServiceDesk Plus Cloud + Twilio
When a trigger fires in ManageEngine ServiceDesk Plus Cloud, dispatch an SMS notification via Twilio.
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Text engineers when critical issues occur
When a new issue is captured in ManageEngine ServiceDesk Plus Cloud, automatically send an SMS via Twilio to alert the on-call developer.
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Create developer issues from customer text messages
When an inbound SMS reporting a bug is received in Twilio, automatically create a tracking issue in ManageEngine ServiceDesk Plus Cloud.
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Send voice alerts on software deployment status updates
When a critical deployment is tracked in ManageEngine ServiceDesk Plus Cloud, send a voice message or outbound call through Twilio to notify team leaders.
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Browse the full workflow library →
Looking to achieve something else with ManageEngine ServiceDesk Plus Cloud and Twilio?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for ManageEngine ServiceDesk Plus Cloud and Twilio
Everything ManageEngine ServiceDesk Plus Cloud and Twilio can do inside a workflow — the triggers that start one and the actions that run when it fires.
ManageEngine ServiceDesk Plus Cloud Explore ManageEngine ServiceDesk Plus Cloud →
An IT help desk and asset management platform designed to streamline internal service desk requests and IT operations.
TriggersTriggers when a new asset is added.
Triggers when a new change is created.
Triggers when a new request is created.
Triggers actions when create, edit, or delete operations are performed in the specified module.
Sends an announcement to all users.
Creates a new change.
Creates a new request.
Make API calls in ServiceDesk Plus Cloud to perform an action
Updates an existing request.
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Twilio Explore Twilio →
Twilio is a cloud communications platform that provides APIs for sending text messages, making voice calls, and handling messaging.
TriggersTriggers when you add a new phone number.
Triggers when a call is finished on your Twilio number.
Triggers when a new recording is available on your account.
Triggers when an SMS is sent to your Twilio number.
Triggers when a new transcription is available on your account.
Triggers when a WhatsApp message is sent to your Twilio number.
Call a number or numbers and say a message.
Send a WhatsApp message to one or more recipients.
Send a SMS to a number or numbers.
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Other IT Service Management apps on Knit
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Action1
A cloud-based patch management and remote monitoring software that secures endpoint devices and software installations.
Alloy Navigator
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Asset Panda
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Atera
Atera is an IT management and remote monitoring platform designed for IT departments and managed service providers.
Autotask
An IT business management platform that combines professional services automation, ticketing, resource scheduling, and customer management.
BOSSDesk
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ConnectWise Manage
A professional services automation software that integrates business operations, ticketing, project tracking, and customer billing.
Docusnap365
Docusnap365 is an IT infrastructure inventory and documentation tool that automatically analyzes, visualizes, and reports on network environments.
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
2Chat
2Chat is a messaging integration platform that enables e-commerce brands to connect WhatsApp accounts to business systems for automated customer support.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
8x8
8x8 is a cloud communications platform providing voice calling, video conferencing, team messaging, and contact center capabilities.
Abby Connect
Abby Connect is a virtual receptionist and answering service that manages incoming customer phone calls and live website chats.
Adversus Dialer
Adversus Dialer is a cloud-based predictive dialer and contact center platform designed to automate outbound telemarketing calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about ManageEngine ServiceDesk Plus Cloud + Twilio
Is there a pre-built ManageEngine ServiceDesk Plus Cloud + Twilio automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches ManageEngine ServiceDesk Plus Cloud and Twilio's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built ManageEngine ServiceDesk Plus Cloud or Twilio connector?
No. The Agent works whether or not ManageEngine ServiceDesk Plus Cloud or Twilio already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can developer alerts be sent as text messages?
Yes, when a new critical issue is captured or a deployment fails in ManageEngine ServiceDesk Plus Cloud, an automated text message can be sent immediately via Twilio.
Can customer text messages turn into developer issues?
Absolutely, when a customer texts an issue or leaves a missed call in Twilio, you can automatically create a developer issue in ManageEngine ServiceDesk Plus Cloud.