Broadcast SLA breaches to team collaboration channels

When an SLA is breached in InvGate Service Management, automatically share an urgent update in MangoApps so team leaders can intervene.

Try:

See all MangoApps + InvGate Service Management integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

MangoApps Explore MangoApps →

Triggers

New post or update shared

Fires when a new post or update is shared in MangoApps.

New comment or review

Fires when someone comments on or reviews an item in MangoApps.

Task assigned

Fires when a task is assigned to someone in MangoApps.

Actions

Create a post or update

Posts an update or announcement in MangoApps.

Create a task

Creates a new task in MangoApps.

Create a project or space

Creates a new project or workspace in MangoApps.

Share a file or folder

Shares a file or folder in MangoApps.

InvGate Service Management Explore InvGate Service Management →

Triggers

New ticket created

Fires when a new support ticket is created in InvGate Service Management.

Ticket status changed

Fires when a ticket's status changes in InvGate Service Management.

Ticket assigned

Fires when a ticket in InvGate Service Management is assigned to an agent.

SLA breached

Fires when a ticket in InvGate Service Management breaches its response SLA.

Actions

Create ticket

Creates a new ticket in InvGate Service Management.

Update ticket status

Updates a ticket's status in InvGate Service Management.

Assign ticket

Assigns a ticket in InvGate Service Management to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in InvGate Service Management.

Create support tickets from team updates When a new update requiring support is posted in MangoApps, automatically create a ticket in InvGate Service Management to ensure proper tracking. See details

Sync support ticket progress to internal task boards When a ticket status changes in InvGate Service Management, automatically update the corresponding task in MangoApps so engineering and product teams stay informed. See details

See all MangoApps + InvGate Service Management integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Broadcast SLA breaches to team collaboration channels” between MangoApps and InvGate Service Management?

Yes — describe it in the box above and Knit's Integrations Agent researches MangoApps and InvGate Service Management's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why should we connect our team collaboration tool with our ticketing system?

Connecting MangoApps and InvGate Service Management keeps cross-functional teams aligned on customer issues without forcing everyone to log into separate platforms.

Can critical support ticket updates automatically post to internal team spaces?

Yes, key events like ticket status updates or SLA breaches in InvGate Service Management can automatically post announcements directly into MangoApps.