Marketo + Intercom Integrations
Put Marketo + Intercom to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between Marketo and Intercom
See the kind of workflows teams build with Marketo and Intercom below — describe the exact one you want above and the Agent builds it on demand.
Marketo + Intercom
When a tag is added to a lead in Intercom, update the lead's segment and profile attributes in Marketo.
Pause marketing messages when critical support tickets open
When a new support ticket is created in Intercom, automatically apply a temporary hold tag to the contact in Marketo.
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Create support tickets for unengaged or unsubscribed leads
When a lead unsubscribes in Marketo, automatically create a ticket in Intercom for an account manager to investigate potential churn.
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Send follow-up communications upon ticket resolution
When a support ticket status changes to solved in Intercom, update the contact profile in Marketo and add them to a customer satisfaction sequence.
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Browse the full workflow library →
Looking to achieve something else with Marketo and Intercom?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Marketo and Intercom
Everything Marketo and Intercom can do inside a workflow — the triggers that start one and the actions that run when it fires.
Marketo Explore Marketo →
Marketo is an enterprise marketing automation platform designed for lead management, lead scoring, and automated cross-channel campaigns.
Knit's Integrations Agent builds Marketo's triggers and actions on demand — describe the automation in plain English and it writes and runs real code against Marketo's API.
Intercom Explore Intercom →
Intercom is an AI-first customer service platform that delivers automated chatbots, live chat support, and customer support ticketing.
TriggersTriggers when a Lead enters an email address.
Triggers when a lead converts to a user.
Triggers when a new Lead is created.
Triggers when a Contact replies to a Conversation in Intercom.
Triggers when a Lead is tagged.
Triggers when a conversation receives a rating.
Add a note to a user.
Add a Tag to a specific Intercom Contact.
Creates a new article in your Help Center.
Creates a new conversation from a contact.
Submit a Data Event to your Intercom account.
Creates or Updates a Company in Intercom.
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Marketo + Intercom
Is there a pre-built Marketo + Intercom automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Marketo and Intercom's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Marketo or Intercom connector?
No. The Agent works whether or not Marketo or Intercom already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Can support team members manage marketing messaging when an SLA is breached?
Yes, when an SLA breach occurs in Intercom, a tag can be applied in Marketo to pause marketing emails until the issue is resolved.
Can customer marketing unsubscribes update open support tickets?
Yes, when a contact unsubscribes in Marketo, a comment can be automatically added to open tickets in Intercom to keep support agents informed.