Create customer profiles from team chat requests
When a team member is mentioned in a message in Mattermost, automatically create or update a customer record in Doodle to begin scheduling.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Mattermost Explore Mattermost →
TriggersFires when a new message is posted to a channel in Mattermost.
Fires when your team or a keyword is mentioned in Mattermost.
Fires when a new channel is created in Mattermost.
Fires when a new file is shared in Mattermost.
Posts a message to a channel in Mattermost.
Sends a direct message to a person in Mattermost.
Creates a new channel in Mattermost.
Adds a user to a channel in Mattermost.
Doodle Explore Doodle →
TriggersFires when a new booking or appointment is made in Doodle.
Fires when a booking in Doodle is changed or canceled.
Fires when a new customer books for the first time in Doodle.
Creates a new booking or appointment in Doodle.
Cancels or moves a booking in Doodle.
Creates or updates a customer record in Doodle.
Adds a booking from Doodle to a connected calendar.
More Mattermost + Doodle workflows
Notify team channels about newly scheduled client bookings
When a new booking is made in Doodle, automatically send a channel message in Mattermost detailing the client and scheduled meeting time.
See details
Send direct chat notifications when appointments are canceled
When a booking is rescheduled or canceled in Doodle, send a direct message in Mattermost to the assigned staff member so they can adjust their day.
See details
See all Mattermost + Doodle integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create customer profiles from team chat requests” between Mattermost and Doodle?
Yes — describe it in the box above and Knit's Integrations Agent researches Mattermost and Doodle's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect appointment booking tools to team chat apps?
Integrating Doodle with Mattermost keeps staff instantly updated on schedule changes, sending real-time alerts about new, modified, or canceled client sessions.
Can cancellation alerts go directly to the assigned team member?
Yes, when a booking is canceled in Doodle, a direct message can be sent automatically to the affected employee in Mattermost.