Mautic tawk.to

Mautic + tawk.to Integrations, Built by an AI Agent

Put Mautic + tawk.to to work with AI and enterprise-grade automation

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See the kind of workflows teams build with Mautic and tawk.to below — describe the exact one you want above and the Agent builds it on demand.

Mautic + tawk.to When a new chat starts in tawk.to, track or update contact history in Mautic. See details
Pause marketing messages when critical support tickets open When a new support ticket is created in tawk.to, automatically apply a temporary hold tag to the contact in Mautic. See details
Create support tickets for unengaged or unsubscribed leads When a lead unsubscribes in Mautic, automatically create a ticket in tawk.to for an account manager to investigate potential churn. See details
Send follow-up communications upon ticket resolution When a support ticket status changes to solved in tawk.to, update the contact profile in Mautic and add them to a customer satisfaction sequence. See details

Browse the full workflow library →

Looking to achieve something else with Mautic and tawk.to?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for Mautic and tawk.to

Everything Mautic and tawk.to can do inside a workflow — the triggers that start one and the actions that run when it fires.

Mautic Explore Mautic →

Mautic is an open-source marketing automation platform that provides email marketing, lead management, and campaign tracking tools.

Triggers
New Contact

Triggers when a new contact is created.

Updated Contact

Triggers when an existing contact is updated.

Email Viewed

Triggers when a contact views a specific email.

New Form Entry

Triggers when a form is submitted.

New Page Hit

Triggers when a landing page is visited by a contact.

Contact Points Changed

Triggers on a contact points change.

Actions
Create or Update Contact

Creates a new contact or updates and existing contact.

tawk.to Explore tawk.to →

tawk.to is a free live chat software that enables businesses to monitor website visitors and provide real-time customer support.

Triggers
Chat Ended

Triggers when a chat ends. Usually after 90-150 seconds of inactivity.

New Chat Started

Triggers when the first message in a chat is sent by a visitor or agent.

New Chat Transcript

Triggers when a session ends.

New Ticket

Triggers when a new ticket is created.

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Customer Stories

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A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
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Jayesh
Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
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Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
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Aditya
Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
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Rohit Singh
GM, Payoneer Workforce Management

#1 in Ease of Integrations

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4.9 out of 5 stars on G2

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FAQ

Common questions about Mautic + tawk.to

Is there a pre-built Mautic + tawk.to automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Mautic and tawk.to's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built Mautic or tawk.to connector?

No. The Agent works whether or not Mautic or tawk.to already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support team members manage marketing messaging when an SLA is breached?

Yes, when an SLA breach occurs in tawk.to, a tag can be applied in Mautic to pause marketing emails until the issue is resolved.

Can customer marketing unsubscribes update open support tickets?

Yes, when a contact unsubscribes in Mautic, a comment can be automatically added to open tickets in tawk.to to keep support agents informed.

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