Generate support tickets from form responses
When a customer submits a web form in Medallia Agent Connect, automatically create a detailed support ticket in Olark for team review.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Medallia Agent Connect Explore Medallia Agent Connect →
TriggersFires when a form is submitted in Medallia Agent Connect.
Fires when a respondent finishes a survey in Medallia Agent Connect.
Fires when an existing response is edited in Medallia Agent Connect.
Creates or updates a form or survey in Medallia Agent Connect.
Looks up a specific form response in Medallia Agent Connect.
Adds a respondent or contact to a form in Medallia Agent Connect.
Olark Explore Olark →
TriggersFires when a new support ticket is created in Olark.
Fires when a ticket's status changes in Olark.
Fires when a ticket in Olark is assigned to an agent.
Fires when a ticket in Olark breaches its response SLA.
Creates a new ticket in Olark.
Updates a ticket's status in Olark.
Assigns a ticket in Olark to an agent.
Posts an internal or public comment on a ticket in Olark.
More Medallia Agent Connect + Olark workflows
Add respondents to follow-up surveys when tickets close
When a ticket status is updated to resolved in Olark, add the customer as a respondent in Medallia Agent Connect to send a satisfaction survey.
See details
Attach survey updates as comments on open tickets
When a customer updates an existing survey response in Medallia Agent Connect, automatically post the new feedback as a comment on their ticket in Olark.
See details
See all Medallia Agent Connect + Olark integrations → · Browse the full workflow library →
Common questions
Can Knit build “Generate support tickets from form responses” between Medallia Agent Connect and Olark?
Yes — describe it in the box above and Knit's Integrations Agent researches Medallia Agent Connect and Olark's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How are survey responses transferred into support tickets?
Submitting a completed survey in Medallia Agent Connect automatically creates a new ticket in Olark containing all the respondent's answers.
Can ticket updates prompt custom survey distributions?
When a ticket status changes in Olark, you can automatically add the customer as a respondent in Medallia Agent Connect to collect feedback.