Follow up on detractors

When a low-score response arrives in Medallia Agile Research, flag the customer in Score My Reviews.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Medallia Agile Research Explore Medallia Agile Research →

Triggers

New form response

Fires when a form is submitted in Medallia Agile Research.

Survey completed

Fires when a respondent finishes a survey in Medallia Agile Research.

Response updated

Fires when an existing response is edited in Medallia Agile Research.

Actions

Create or update form

Creates or updates a form or survey in Medallia Agile Research.

Retrieve a response

Looks up a specific form response in Medallia Agile Research.

Add a respondent

Adds a respondent or contact to a form in Medallia Agile Research.

Score My Reviews Explore Score My Reviews →

Triggers

New review

Fires when a customer leaves a new review in Score My Reviews.

Review updated

Fires when a review is edited or answered in Score My Reviews.

New survey response

Fires when a customer answers a feedback survey in Score My Reviews.

Actions

Send a review request

Invites a customer to leave a review with Score My Reviews.

Create or update a customer

Adds or updates a customer contact in Score My Reviews.

Reply to a review

Posts a public reply to a review in Score My Reviews.

Ask promoters for reviews When a high-score response arrives in Medallia Agile Research, send a review request from Score My Reviews. See details

Sync respondents When a form is submitted in Medallia Agile Research, create or update the customer in Score My Reviews. See details

See all Medallia Agile Research + Score My Reviews integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Follow up on detractors” between Medallia Agile Research and Score My Reviews?

Yes — describe it in the box above and Knit's Integrations Agent researches Medallia Agile Research and Score My Reviews's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can a survey trigger a review request?

Yes. When a response with a high score is submitted in Medallia Agile Research, Score My Reviews can send a review request.

Can customers be synced?

Respondents in Medallia Agile Research can be created or updated as customers in Score My Reviews.