MessageDesk Reach Box

MessageDesk Reach + Box Integrations, Built by an AI Agent

Put MessageDesk Reach + Box to work with AI and enterprise-grade automation

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See the kind of workflows teams build with MessageDesk Reach and Box below — describe the exact one you want above and the Agent builds it on demand.

MessageDesk Reach + Box When a form submission occurs in MessageDesk Reach, save the submission details and attached files into a folder on Box. See details
Send SMS notifications when documents are shared When a file is shared in Box, automatically send an SMS from MessageDesk Reach to alert the recipient that their document is ready. See details
Save call recordings directly to cloud folders When a call recording becomes ready in MessageDesk Reach, automatically upload the audio file into a specified folder in Box for safe archiving. See details
Organize missed call audio by creating storage folders When a missed call occurs in MessageDesk Reach, automatically create a dedicated client folder in Box to store future voice messages and project files. See details

Browse the full workflow library →

Looking to achieve something else with MessageDesk Reach and Box?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for MessageDesk Reach and Box

Everything MessageDesk Reach and Box can do inside a workflow — the triggers that start one and the actions that run when it fires.

MessageDesk Reach Explore MessageDesk Reach →

MessageDesk Reach is a business text messaging software that allows organizations to send broadcast SMS campaigns and conduct two-way customer conversations.

Triggers
Chatbot Form Submitted

Triggers when any chatbot form is submitted

Contact Added to Group

Triggers when a contact gets added to a static group.

Contact Updated

Triggers when a Contact is updated.

Custom Field Updated

Triggers when any custom field on any contact is updated.

Form Submitted

Triggers when a Form is submitted.

Message Received

Triggers when a new message is received.

Actions
Add Contact to Group

This action will add a contact to a specific group based on that contact's ID and a group specified.

Add or Update Contact

Creates a contact or updates them if they already exist

Remove Contact From Group

This action will remove a contact from a specific group based on that contact's ID and a group specified.

Schedule Message to Contact

This action schedules an SMS message to a contact in MessageDesk.

Send Template to Contact

This action sends a template as an SMS message to a contact in MessageDesk.

Send Message to Contact

This action sends an SMS message to a contact in MessageDesk.

Box Explore Box →

Box is a cloud content management and secure file sharing platform built for enterprise content management and team collaboration.

Triggers
New Comment

Triggers when someone comments on a file in a folder you own/collaborate on.

Event

Triggers when a new event is performed (this is the activity stream).

New File

Triggers when you add a new file to a folder.

New Folder

Triggers when you add a new folder.

Task Assigned to You

Triggered when you are assigned a task.

Actions
Add Metadata to File

Adds a metadata instance to a file in Box using a specified template.

Create Shared Link on File

Creates a shared link for a Box file.

Create Shared Link on Folder

Creates a shared link for a Box folder.

Add User as Collaborator

Adds an individual user as a collaborator on a folder.

Add User to Group

Adds a user to a group in Box.

Ask Box AI a Question on a File

Ask Box AI a question about the contents of a specific file in Box.

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Customer Stories

See how leading technology firms are scaling their operations

Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
H
Huynh H
Developer, Multiplier
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
J
Jayesh
Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
P
Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
A
Aditya
Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
R
Rohit Singh
GM, Payoneer Workforce Management

#1 in Ease of Integrations

4.9 out of 5 stars

4.9 out of 5 stars on G2

G2 Leader, Spring 2026G2 Fastest Implementation, Spring 2026G2 High Performer, Spring 2026G2 Best Est. ROI, Spring 2026
FAQ

Common questions about MessageDesk Reach + Box

Is there a pre-built MessageDesk Reach + Box automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches MessageDesk Reach and Box's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built MessageDesk Reach or Box connector?

No. The Agent works whether or not MessageDesk Reach or Box already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can I automatically text clients when a file or document is shared with them?

Yes, whenever a new file is uploaded or shared in Box, you can send an automated SMS alert from MessageDesk Reach with access information.

How are phone interactions saved into cloud storage?

Automations can save call recordings or incoming media files directly into designated folders in Box as soon as calls finish in MessageDesk Reach.

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