MessageDesk Reach + Gorgias Integrations, Built by an AI Agent
Put MessageDesk Reach + Gorgias to work with AI and enterprise-grade automation
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Workflows you can build between MessageDesk Reach and Gorgias
See the kind of workflows teams build with MessageDesk Reach and Gorgias below — describe the exact one you want above and the Agent builds it on demand.
MessageDesk Reach + Gorgias
When a form is submitted in MessageDesk Reach, create a new customer support ticket in Gorgias with the form response data.
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Create support tickets from missed calls
When a call is missed in MessageDesk Reach, automatically create a new support ticket in Gorgias with caller information so an agent can respond.
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Send text notifications when ticket updates occur
When a ticket status is updated to resolved in Gorgias, send an automated SMS update to the customer via MessageDesk Reach confirming resolution.
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Browse the full workflow library →
Looking to achieve something else with MessageDesk Reach and Gorgias?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for MessageDesk Reach and Gorgias
Everything MessageDesk Reach and Gorgias can do inside a workflow — the triggers that start one and the actions that run when it fires.
MessageDesk Reach Explore MessageDesk Reach →
MessageDesk Reach is a business text messaging software that allows organizations to send broadcast SMS campaigns and conduct two-way customer conversations.
TriggersTriggers when any chatbot form is submitted
Triggers when a contact gets added to a static group.
Triggers when a Contact is updated.
Triggers when any custom field on any contact is updated.
Triggers when a Form is submitted.
Triggers when a new message is received.
This action will add a contact to a specific group based on that contact's ID and a group specified.
Creates a contact or updates them if they already exist
This action will remove a contact from a specific group based on that contact's ID and a group specified.
This action schedules an SMS message to a contact in MessageDesk.
This action sends a template as an SMS message to a contact in MessageDesk.
This action sends an SMS message to a contact in MessageDesk.
Gorgias Explore Gorgias →
An e-commerce helpdesk platform that unifies customer support channels into a single dashboard for online merchants.
ActionsCreates a ticket
Creates a Ticket Message in an existing ticket
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
2Chat
2Chat is a messaging integration platform that enables e-commerce brands to connect WhatsApp accounts to business systems for automated customer support.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
8x8
8x8 is a cloud communications platform providing voice calling, video conferencing, team messaging, and contact center capabilities.
Abby Connect
Abby Connect is a virtual receptionist and answering service that manages incoming customer phone calls and live website chats.
Adversus Dialer
Adversus Dialer is a cloud-based predictive dialer and contact center platform designed to automate outbound telemarketing calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
Algomo is an AI-powered customer support platform that automates customer service inquiries through intelligent chatbots and ticketing integrations.
Alive5
Alive5 is a digital customer support platform that provides live chat and messaging tools to assist website visitors and customers.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Chaport
Chaport is a live chat and customer support messaging software designed for websites to engage visitors and resolve support inquiries.
Chat Agents
Chat Agents is a live chat support service providing human agents to manage website customer inquiries and support tickets.
ChatAIBot
ChatAIBot is an automated customer support platform that handles client inquiries and support tickets using artificial intelligence.
ChatBeacon
ChatBeacon is a live chat and customer engagement software platform that helps businesses convert website visitors into active customers.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about MessageDesk Reach + Gorgias
Is there a pre-built MessageDesk Reach + Gorgias automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches MessageDesk Reach and Gorgias's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built MessageDesk Reach or Gorgias connector?
No. The Agent works whether or not MessageDesk Reach or Gorgias already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does MessageDesk Reach integration handle missed customer calls in Gorgias?
Whenever a customer call goes unanswered in MessageDesk Reach, a high-priority ticket is automatically generated in Gorgias with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in Gorgias, an automated text notification can be dispatched to the customer via MessageDesk Reach.