Create support tickets from missed calls
When a call is missed in Micropay, automatically create a new support ticket in Tidio with caller information so an agent can respond.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Micropay Explore Micropay →
TriggersFires when a new text message is received in Micropay.
Fires when a new call comes in or out through Micropay.
Fires when a call is missed in Micropay.
Fires when a call recording finishes processing in Micropay.
Sends a text message through Micropay.
Starts an outbound call via Micropay.
Creates or updates a contact in Micropay.
Sends a recorded voice message via Micropay.
Tidio Explore Tidio →
TriggersFires when a new support ticket is created in Tidio.
Fires when a ticket's status changes in Tidio.
Fires when a ticket in Tidio is assigned to an agent.
Fires when a ticket in Tidio breaches its response SLA.
Creates a new ticket in Tidio.
Updates a ticket's status in Tidio.
Assigns a ticket in Tidio to an agent.
Posts an internal or public comment on a ticket in Tidio.
More Micropay + Tidio workflows
Attach call recordings to existing support tickets
When a new call recording becomes available in Micropay, add it as a private comment to the active customer ticket in Tidio.
See details
Send text notifications when ticket updates occur
When a ticket status is updated to resolved in Tidio, send an automated SMS update to the customer via Micropay confirming resolution.
See details
See all Micropay + Tidio integrations → · Browse the full workflow library →
Common questions
Can Knit build “Create support tickets from missed calls” between Micropay and Tidio?
Yes — describe it in the box above and Knit's Integrations Agent researches Micropay and Tidio's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does Micropay integration handle missed customer calls in Tidio?
Whenever a customer call goes unanswered in Micropay, a high-priority ticket is automatically generated in Tidio with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in Tidio, an automated text notification can be dispatched to the customer via Micropay.