Log new tickets

When a ticket is created in Jira Service Management, add a row to Microsoft Excel.

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See all Microsoft Excel + Jira Service Management integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Microsoft Excel Explore Microsoft Excel →

Triggers

New row

Fires when a row is added to a sheet in Microsoft Excel.

Row updated

Fires when a row or column changes in Microsoft Excel.

New sheet

Fires when a new spreadsheet or worksheet is created in Microsoft Excel.

Actions

Create row

Adds a new row to a sheet in Microsoft Excel.

Update row

Updates the values in an existing row in Microsoft Excel.

Look up a row

Finds a row by a column value in Microsoft Excel.

Jira Service Management Explore Jira Service Management →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Jira Service Management.

Ticket status changed

Fires when a ticket's status changes in Jira Service Management.

Ticket assigned

Fires when a ticket in Jira Service Management is assigned to an agent.

SLA breached

Fires when a ticket in Jira Service Management breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Jira Service Management.

Update ticket status

Updates a ticket's status in Jira Service Management.

Assign ticket

Assigns a ticket in Jira Service Management to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Jira Service Management.

Create tickets from rows When a new row is added in Microsoft Excel, create a ticket in Jira Service Management. See details

Track resolution When a ticket is solved in Jira Service Management, update the row in Microsoft Excel. See details

See all Microsoft Excel + Jira Service Management integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log new tickets” between Microsoft Excel and Jira Service Management?

Yes — describe it in the box above and Knit's Integrations Agent researches Microsoft Excel and Jira Service Management's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can tickets be logged?

Yes. New or updated tickets in Jira Service Management can be added as rows in Microsoft Excel.

Can a row open a ticket?

When a row is added in Microsoft Excel, Jira Service Management can create a ticket.