Microsoft Office 365 + Dust Integrations
Put Microsoft Office 365 + Dust to work with AI and enterprise-grade automation
Learn more about Microsoft Office 365 integrations or talk to a human
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Workflows you can build between Microsoft Office 365 and Dust
See the kind of workflows teams build with Microsoft Office 365 and Dust below — describe the exact one you want above and the Agent builds it on demand.
Microsoft Office 365 + Dust
When knowledge data updates in Dust, sync document content to Microsoft Office 365.
Send follow-up emails to new chat leads
When a lead is captured by Dust, automatically send a welcome and follow-up email from Microsoft Office 365 to continue the conversation.
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Draft email responses when chat conversation is handed off
When a customer chat is handed off in Dust, automatically generate a draft email in Microsoft Office 365 with conversation details ready for rep review.
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Generate bot summaries and support tickets from incoming emails
When a new customer email is received in Microsoft Office 365, send the text to Dust to generate an automated answer or open a support ticket.
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Browse the full workflow library →
Looking to achieve something else with Microsoft Office 365 and Dust?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Microsoft Office 365 and Dust
Everything Microsoft Office 365 and Dust can do inside a workflow — the triggers that start one and the actions that run when it fires.
Microsoft Office 365 Explore Microsoft Office 365 →
Microsoft Office 365 is a cloud-based productivity suite providing access to email, document creation, cloud storage, and enterprise collaboration applications.
Knit's Integrations Agent builds Microsoft Office 365's triggers and actions on demand — describe the automation in plain English and it writes and runs real code against Microsoft Office 365's API.
Dust Explore Dust →
Dust is AI assistant software that enables teams to build custom AI assistants powered by enterprise data and large language models.
ActionsSend a message to a Dust agent and retrieve the answer
Upload a document to a Dust Data Source / Folder
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Other AI Assistants & Chatbots apps on Knit
Explore more AI Assistants & Chatbots integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Microsoft Office 365 + Dust
Is there a pre-built Microsoft Office 365 + Dust automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Microsoft Office 365 and Dust's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Microsoft Office 365 or Dust connector?
No. The Agent works whether or not Microsoft Office 365 or Dust already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How do Dust and Microsoft Office 365 work together?
Connecting them bridges live website chat and email, letting you email chat leads, save conversation context, and generate AI draft responses for incoming emails.
Can chat transcripts from Dust be sent automatically via email?
Yes, when leads or support conversations end in Dust, summary emails or follow-up drafts can be created automatically in Microsoft Office 365.