Notify support channels when chats need human help
When a web chat is handed off by Dust, automatically post a channel message in Microsoft Teams so a human agent can step in immediately.
See all Microsoft Teams + Dust integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Microsoft Teams Explore Microsoft Teams →
TriggersFires when a new message is posted to a channel in Microsoft Teams.
Fires when your team or a keyword is mentioned in Microsoft Teams.
Fires when a new channel is created in Microsoft Teams.
Fires when a new file is shared in Microsoft Teams.
Posts a message to a channel in Microsoft Teams.
Sends a direct message to a person in Microsoft Teams.
Creates a new channel in Microsoft Teams.
Adds a user to a channel in Microsoft Teams.
Dust Explore Dust →
TriggersFires when a new chat or conversation begins in Dust.
Fires when Dust captures a lead during a conversation.
Fires when Dust escalates a conversation to a human.
Sends a message to a user through Dust.
Asks Dust a question against its knowledge base and returns the answer.
Uses Dust to summarize a chat transcript.
Opens a support ticket from an Dust conversation.
More Microsoft Teams + Dust workflows
Send sales reps direct alerts for new chat leads
When Dust captures a qualified lead, automatically send a direct message in Microsoft Teams to alert the assigned account executive.
See details
Generate conversation summaries on demand in chat
When someone mentions the assistant bot in a Microsoft Teams message, prompt Dust to summarize the latest customer conversation and return an answer.
See details
See all Microsoft Teams + Dust integrations → · Browse the full workflow library →
Common questions
Can Knit build “Notify support channels when chats need human help” between Microsoft Teams and Dust?
Yes — describe it in the box above and Knit's Integrations Agent researches Microsoft Teams and Dust's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How do Dust and Microsoft Teams work together for customer support?
The AI bot in Dust handles frontline questions and posts summaries directly to your team in Microsoft Teams whenever a human intervention is needed.
Can our sales team receive chat notifications in Microsoft Teams?
Yes, newly captured leads from Dust can instantly send alerts to designated team channels or direct messages in Microsoft Teams.