Share incoming text messages with support teams
When a customer sends a new inbound SMS to Phone.com, post the text content to a shared channel in Microsoft Teams for real-time visibility.
See all Microsoft Teams + Phone.com integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Microsoft Teams Explore Microsoft Teams →
TriggersFires when a new message is posted to a channel in Microsoft Teams.
Fires when your team or a keyword is mentioned in Microsoft Teams.
Fires when a new channel is created in Microsoft Teams.
Fires when a new file is shared in Microsoft Teams.
Posts a message to a channel in Microsoft Teams.
Sends a direct message to a person in Microsoft Teams.
Creates a new channel in Microsoft Teams.
Adds a user to a channel in Microsoft Teams.
Phone.com Explore Phone.com →
TriggersFires when a new text message is received in Phone.com.
Fires when a new call comes in or out through Phone.com.
Fires when a call is missed in Phone.com.
Fires when a call recording finishes processing in Phone.com.
Sends a text message through Phone.com.
Starts an outbound call via Phone.com.
Creates or updates a contact in Phone.com.
Sends a recorded voice message via Phone.com.
More Microsoft Teams + Phone.com workflows
Notify team channels about missed phone calls
When a call goes unanswered in Phone.com, automatically post an alert message in a Microsoft Teams channel so a representative can follow up.
See details
Send outbound SMS updates from chat mentions
When a team member is mentioned in a dedicated Microsoft Teams channel, automatically send a follow-up text message to the customer via Phone.com.
See details
See all Microsoft Teams + Phone.com integrations → · Browse the full workflow library →
Common questions
Can Knit build “Share incoming text messages with support teams” between Microsoft Teams and Phone.com?
Yes — describe it in the box above and Knit's Integrations Agent researches Microsoft Teams and Phone.com's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why integrate Phone.com with Microsoft Teams?
It ensures your team gets immediate visibility into caller updates, missed calls, and incoming text messages without needing to log into separate telephony dashboards.
Can team members initiate customer communications from Microsoft Teams?
Yes, posting specific messages or mentions in Microsoft Teams can initiate text messages or voice broadcasts sent via Phone.com.