Notify team channels of critical software issues

When a new issue is captured in TOPdesk, automatically send a channel message in Microsoft Teams so engineers can respond quickly.

Try:

See all Microsoft Teams + TOPdesk integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Microsoft Teams Explore Microsoft Teams →

Triggers

New message posted to a channel

Fires when a new message is posted to a channel in Microsoft Teams.

Mentioned in a message

Fires when your team or a keyword is mentioned in Microsoft Teams.

New channel created

Fires when a new channel is created in Microsoft Teams.

New file shared

Fires when a new file is shared in Microsoft Teams.

Actions

Send a channel message

Posts a message to a channel in Microsoft Teams.

Send a direct message

Sends a direct message to a person in Microsoft Teams.

Create a channel

Creates a new channel in Microsoft Teams.

Invite a user to a channel

Adds a user to a channel in Microsoft Teams.

TOPdesk Explore TOPdesk →

Triggers

New issue captured

Fires when a new error or issue is captured in TOPdesk.

Issue status changed

Fires when an issue's status changes in TOPdesk.

Deployment tracked

Fires when a new deployment is tracked in TOPdesk.

Actions

Create issue

Creates or updates an issue in TOPdesk.

Assign issue

Assigns an issue in TOPdesk to a teammate.

Resolve issue

Resolves or mutes an issue in TOPdesk.

Turn channel messages into development issues When a new message is posted to a channel in Microsoft Teams, automatically create an issue in TOPdesk to ensure feedback is logged. See details

Broadcast deployment status to team channels When a deployment is tracked in TOPdesk, post an automated channel message in Microsoft Teams to keep everyone up to date. See details

See all Microsoft Teams + TOPdesk integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Notify team channels of critical software issues” between Microsoft Teams and TOPdesk?

Yes — describe it in the box above and Knit's Integrations Agent researches Microsoft Teams and TOPdesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can developers report issues without leaving their chat application?

Yes, when a message or file is shared in Microsoft Teams, you can automatically create a new tracking issue in TOPdesk.

How do engineering teams receive deployment updates in real time?

Whenever a deployment is tracked in TOPdesk, an automated notification message is sent to a specified channel in Microsoft Teams.