Close tickets when tasks finish
When a task is completed in Microsoft To Do, update the matching ticket in Autotask.
See all Microsoft To Do + Autotask integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Microsoft To Do Explore Microsoft To Do →
TriggersFires when a new task, job or item is created in Microsoft To Do.
Fires when a task in Microsoft To Do is marked complete.
Fires when a task's due date in Microsoft To Do is coming up.
Fires when a task, job or project changes status in Microsoft To Do.
Creates a new task, job or item in Microsoft To Do.
Updates a task's status or assignee in Microsoft To Do.
Posts a comment on a task in Microsoft To Do.
Assigns a task in Microsoft To Do to a team member.
Autotask Explore Autotask →
TriggersFires when a new ticket or incident is logged in Autotask.
Fires when a ticket or incident is updated in Autotask.
Fires when a new user, client or device record is added in Autotask.
Creates a ticket or incident in Autotask.
Updates an existing ticket or incident in Autotask.
Adds a note to a ticket in Autotask.
More Microsoft To Do + Autotask workflows
Turn tickets into project tasks
When a new ticket is logged in Autotask, create a task in Microsoft To Do for the IT team.
See details
Plan onboarding work
When an onboarding request arrives in Autotask, create a checklist of tasks in Microsoft To Do.
See details
See all Microsoft To Do + Autotask integrations → · Browse the full workflow library →
Common questions
Can Knit build “Close tickets when tasks finish” between Microsoft To Do and Autotask?
Yes — describe it in the box above and Knit's Integrations Agent researches Microsoft To Do and Autotask's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why link an IT service desk to a project management tool?
Some tickets, like hardware rollouts or onboarding setups, are really projects. Sending them from Autotask to Microsoft To Do lets the team plan and track them properly.
Can task updates close the original ticket?
Yes. When the task is completed in Microsoft To Do, you can update or resolve the ticket in Autotask so the requester knows it is done.