Convert escalated support tickets into development tasks

When a high-priority customer issue is logged in Missive, create a matching task in Trello for product engineers to investigate.

Try:

See all Missive + Trello integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Missive Explore Missive →

Triggers

New ticket created

Fires when a new support ticket is created in Missive.

Ticket status changed

Fires when a ticket's status changes in Missive.

Ticket assigned

Fires when a ticket in Missive is assigned to an agent.

SLA breached

Fires when a ticket in Missive breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Missive.

Update ticket status

Updates a ticket's status in Missive.

Assign ticket

Assigns a ticket in Missive to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Missive.

Trello Explore Trello →

Triggers

New task created

Fires when a new task or card is created in Trello.

Task completed

Fires when a task in Trello is marked complete.

Due date approaching

Fires when a task's due date in Trello is coming up.

Comment added

Fires when a comment is added to a task in Trello.

Actions

Create task

Creates a new task in Trello.

Update task

Updates a task's status or assignee in Trello.

Add comment

Posts a comment on a task in Trello.

Move task

Moves a task in Trello to a different board or list.

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in Trello, update the status of the related support ticket in Missive so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Missive, post an urgent warning comment directly on the related task in Trello. See details

See all Missive + Trello integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Convert escalated support tickets into development tasks” between Missive and Trello?

Yes — describe it in the box above and Knit's Integrations Agent researches Missive and Trello's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Trello whenever a ticket in Missive is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Missive.

Can status updates flow back to the original ticket?

Yes — when the linked task in Trello changes status, the Agent can post that update back onto the original ticket in Missive automatically.