Create customer profiles from incoming phone calls

When a new call or text arrives in Mobile Text Alerts, automatically create or update a customer record in Acuity Scheduling so scheduling details are ready to go.

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See all Mobile Text Alerts + Acuity Scheduling integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Mobile Text Alerts Explore Mobile Text Alerts →

Triggers

New inbound SMS

Fires when a new text message is received in Mobile Text Alerts.

New call

Fires when a new call comes in or out through Mobile Text Alerts.

Missed call

Fires when a call is missed in Mobile Text Alerts.

Call recording ready

Fires when a call recording finishes processing in Mobile Text Alerts.

Actions

Send an SMS or MMS

Sends a text message through Mobile Text Alerts.

Place an outbound call

Starts an outbound call via Mobile Text Alerts.

Create or update a contact

Creates or updates a contact in Mobile Text Alerts.

Send a voice message

Sends a recorded voice message via Mobile Text Alerts.

Acuity Scheduling Explore Acuity Scheduling →

Triggers

New booking made

Fires when a new booking or appointment is made in Acuity Scheduling.

Booking rescheduled or canceled

Fires when a booking in Acuity Scheduling is changed or canceled.

New customer

Fires when a new customer books for the first time in Acuity Scheduling.

Actions

Create a booking

Creates a new booking or appointment in Acuity Scheduling.

Cancel or reschedule a booking

Cancels or moves a booking in Acuity Scheduling.

Create or update a customer

Creates or updates a customer record in Acuity Scheduling.

Add the booking to a calendar

Adds a booking from Acuity Scheduling to a connected calendar.

Send text confirmation for new client appointments When a customer makes a new booking in Acuity Scheduling, automatically send a personalized SMS confirmation from Mobile Text Alerts to reduce no-shows. See details

Notify clients by SMS when appointments are rescheduled or canceled When an appointment status changes in Acuity Scheduling, send an automated text message from Mobile Text Alerts so the client is immediately updated. See details

See all Mobile Text Alerts + Acuity Scheduling integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create customer profiles from incoming phone calls” between Mobile Text Alerts and Acuity Scheduling?

Yes — describe it in the box above and Knit's Integrations Agent researches Mobile Text Alerts and Acuity Scheduling's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can I send text message confirmations when an appointment is booked?

Yes, whenever a client completes a booking in Acuity Scheduling, an automated SMS notification can be sent via Mobile Text Alerts instantly.

What happens if a call is missed while managing client schedules?

You can set up a workflow where a missed call in Mobile Text Alerts creates or updates a customer record in Acuity Scheduling to follow up and schedule a call back.