Convert escalated support tickets into development tasks

When a high-priority customer issue is logged in Mojo Helpdesk, create a matching task in Productboard for product engineers to investigate.

Try:

See all Mojo Helpdesk + Productboard integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Mojo Helpdesk Explore Mojo Helpdesk →

Triggers

New ticket created

Fires when a new support ticket is created in Mojo Helpdesk.

Ticket status changed

Fires when a ticket's status changes in Mojo Helpdesk.

Ticket assigned

Fires when a ticket in Mojo Helpdesk is assigned to an agent.

SLA breached

Fires when a ticket in Mojo Helpdesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Mojo Helpdesk.

Update ticket status

Updates a ticket's status in Mojo Helpdesk.

Assign ticket

Assigns a ticket in Mojo Helpdesk to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Mojo Helpdesk.

Productboard Explore Productboard →

Triggers

New task created

Fires when a new task or card is created in Productboard.

Task completed

Fires when a task in Productboard is marked complete.

Due date approaching

Fires when a task's due date in Productboard is coming up.

Comment added

Fires when a comment is added to a task in Productboard.

Actions

Create task

Creates a new task in Productboard.

Update task

Updates a task's status or assignee in Productboard.

Add comment

Posts a comment on a task in Productboard.

Move task

Moves a task in Productboard to a different board or list.

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in Productboard, update the status of the related support ticket in Mojo Helpdesk so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Mojo Helpdesk, post an urgent warning comment directly on the related task in Productboard. See details

See all Mojo Helpdesk + Productboard integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Convert escalated support tickets into development tasks” between Mojo Helpdesk and Productboard?

Yes — describe it in the box above and Knit's Integrations Agent researches Mojo Helpdesk and Productboard's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in Productboard whenever a ticket in Mojo Helpdesk is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Mojo Helpdesk.

Can status updates flow back to the original ticket?

Yes — when the linked task in Productboard changes status, the Agent can post that update back onto the original ticket in Mojo Helpdesk automatically.