monday.com Freshservice

monday.com + Freshservice Integrations

Put monday.com + Freshservice to work with AI and enterprise-grade automation

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See the kind of workflows teams build with monday.com and Freshservice below — describe the exact one you want above and the Agent builds it on demand.

monday.com + Freshservice When a new user is added in Freshservice, create a row for that user on monday.com.
Convert captured dev errors into project tasks When a new issue is captured in Freshservice, automatically create a task in monday.com so engineering leads can schedule the fix into upcoming sprints. See details
Resolve issue reports when project tasks complete When a task is marked complete in monday.com, automatically resolve the corresponding issue in Freshservice to maintain clean issue trackers. See details
Update task stages when software deployments complete When a production deployment is tracked in Freshservice, automatically move the associated feature task in monday.com to the finished status. See details

Browse the full workflow library →

Looking to achieve something else with monday.com and Freshservice?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for monday.com and Freshservice

Everything monday.com and Freshservice can do inside a workflow — the triggers that start one and the actions that run when it fires.

monday.com Explore monday.com →

monday.com is a work operating system that enables teams to manage projects, automate workflows, and track task progress.

Triggers
Any Column Value Changed in Board

Triggers when any column's value is changed in the selected board.

New Item in Board

Triggers when an item is created in a specific board.

Item Moved to Group (Same or Different Board)

Triggers when an item is moved to a group (same or different board).

New Board

Triggers when a new board is created.

New Subitem on Board

Triggers when a new subitem on a specific board is created.

Specific Columns Values Changed in Board

Triggers when one of the specified columns' value is changed in the selected board.

Actions
Archive Board

Archives a board

Archive Group

Archives a specific group in a board

Archive Item

Archives an item

Update Item Name

Update an item's name

Update Item

Change multiple column values of an item

Create Board

Creates a new board

Freshservice Explore Freshservice →

An IT service management software that manages ticketing, asset inventory, server health, and system monitoring.

Triggers
New Ticket

Triggers when there is a new ticket is created in Freshservice.

New User

Triggers when a new User is created.

Updated Ticket

Triggers when a Ticket is updated.

Update User

Triggers when a user is updated.

Actions
Add Notes to a Ticket

Add Private or Public notes to a Freshservice Support Ticket.

Create Ticket

Create a ticket in Freshservice for your domain.

Create Requester

Allows you to create a Requester in Freshservice for your support domain.

Request Ticket Approval

Creates a ticket approval request

API Request (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

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Customer Stories

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Huynh H
Developer, Multiplier
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
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Jayesh
Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
P
Poorvi
Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
A
Aditya
Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
R
Rohit Singh
GM, Payoneer Workforce Management

#1 in Ease of Integrations

4.9 out of 5 stars

4.9 out of 5 stars on G2

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FAQ

Common questions about monday.com + Freshservice

Is there a pre-built monday.com + Freshservice automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches monday.com and Freshservice's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built monday.com or Freshservice connector?

No. The Agent works whether or not monday.com or Freshservice already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Developer Tools + Project Management automation?

Marking the linked task in monday.com complete (or moving it to review) automatically when a pull request merges in Freshservice.

Does this need commit messages to reference the task ID?

That's the most reliable way to match them, though the Agent can also match on branch name or a manually linked reference depending on your workflow.

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