monday.com + Intercom Integrations
Put monday.com + Intercom to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between monday.com and Intercom
See the kind of workflows teams build with monday.com and Intercom below — describe the exact one you want above and the Agent builds it on demand.
monday.com + Intercom
When a lead adds their email address in Intercom, create a new item on your monday.com lead tracking board.
Convert escalated support tickets into development tasks
When a high-priority customer issue is logged in Intercom, create a matching task in monday.com for product engineers to investigate.
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Resolve customer tickets automatically when tasks complete
When an engineer marks a bug fix task as complete in monday.com, update the status of the related support ticket in Intercom so support can notify the customer.
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Flag SLA breaches on project management task boards
If a critical ticket breaches its resolution SLA in Intercom, post an urgent warning comment directly on the related task in monday.com.
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Browse the full workflow library →
Looking to achieve something else with monday.com and Intercom?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for monday.com and Intercom
Everything monday.com and Intercom can do inside a workflow — the triggers that start one and the actions that run when it fires.
monday.com Explore monday.com →
monday.com is a work operating system that enables teams to manage projects, automate workflows, and track task progress.
TriggersTriggers when any column's value is changed in the selected board.
Triggers when an item is created in a specific board.
Triggers when an item is moved to a group (same or different board).
Triggers when a new board is created.
Triggers when a new subitem on a specific board is created.
Triggers when one of the specified columns' value is changed in the selected board.
Archives a board
Archives a specific group in a board
Archives an item
Update an item's name
Change multiple column values of an item
Creates a new board
Intercom Explore Intercom →
Intercom is an AI-first customer service platform that delivers automated chatbots, live chat support, and customer support ticketing.
TriggersTriggers when a Lead enters an email address.
Triggers when a lead converts to a user.
Triggers when a new Lead is created.
Triggers when a Contact replies to a Conversation in Intercom.
Triggers when a Lead is tagged.
Triggers when a conversation receives a rating.
Add a note to a user.
Add a Tag to a specific Intercom Contact.
Creates a new article in your Help Center.
Creates a new conversation from a contact.
Submit a Data Event to your Intercom account.
Creates or Updates a Company in Intercom.
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airfocus
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Aisle Planner
Aisle Planner is an event management and design suite built specifically for wedding coordinators and event planning professionals.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
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ArtiBot.ai
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Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about monday.com + Intercom
Is there a pre-built monday.com + Intercom automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches monday.com and Intercom's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built monday.com or Intercom connector?
No. The Agent works whether or not monday.com or Intercom already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Ticketing automation?
Creating a task in monday.com whenever a ticket in Intercom is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Intercom.
Can status updates flow back to the original ticket?
Yes — when the linked task in monday.com changes status, the Agent can post that update back onto the original ticket in Intercom automatically.