Convert escalated support tickets into development tasks

When a high-priority customer issue is logged in Productroad, create a matching task in monday.com for product engineers to investigate.

Try:

See all monday.com + Productroad integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

monday.com Explore monday.com →

Triggers

New task created

Fires when a new task or card is created in monday.com.

Task completed

Fires when a task in monday.com is marked complete.

Due date approaching

Fires when a task's due date in monday.com is coming up.

Comment added

Fires when a comment is added to a task in monday.com.

Actions

Create task

Creates a new task in monday.com.

Update task

Updates a task's status or assignee in monday.com.

Add comment

Posts a comment on a task in monday.com.

Move task

Moves a task in monday.com to a different board or list.

Productroad Explore Productroad →

Triggers

New ticket created

Fires when a new support ticket is created in Productroad.

Ticket status changed

Fires when a ticket's status changes in Productroad.

Ticket assigned

Fires when a ticket in Productroad is assigned to an agent.

SLA breached

Fires when a ticket in Productroad breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Productroad.

Update ticket status

Updates a ticket's status in Productroad.

Assign ticket

Assigns a ticket in Productroad to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Productroad.

Resolve customer tickets automatically when tasks complete When an engineer marks a bug fix task as complete in monday.com, update the status of the related support ticket in Productroad so support can notify the customer. See details

Flag SLA breaches on project management task boards If a critical ticket breaches its resolution SLA in Productroad, post an urgent warning comment directly on the related task in monday.com. See details

See all monday.com + Productroad integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Convert escalated support tickets into development tasks” between monday.com and Productroad?

Yes — describe it in the box above and Knit's Integrations Agent researches monday.com and Productroad's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What's the most common Project Management + Ticketing automation?

Creating a task in monday.com whenever a ticket in Productroad is escalated or tagged as a bug, with a two-way status sync so support sees engineering progress without leaving Productroad.

Can status updates flow back to the original ticket?

Yes — when the linked task in monday.com changes status, the Agent can post that update back onto the original ticket in Productroad automatically.