Auto-reply to inbound text messages with AI

When an incoming text message arrives in Moneypenny, use Marlie AI to generate an intelligent answer and send it back to the customer.

Try:

See all Moneypenny + Marlie AI integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Moneypenny Explore Moneypenny →

Triggers

New inbound SMS

Fires when a new text message is received in Moneypenny.

New call

Fires when a new call comes in or out through Moneypenny.

Missed call

Fires when a call is missed in Moneypenny.

Call recording ready

Fires when a call recording finishes processing in Moneypenny.

Actions

Send an SMS or MMS

Sends a text message through Moneypenny.

Place an outbound call

Starts an outbound call via Moneypenny.

Create or update a contact

Creates or updates a contact in Moneypenny.

Send a voice message

Sends a recorded voice message via Moneypenny.

Marlie AI Explore Marlie AI →

Triggers

New completion generated

Fires when Marlie AI generates a response to a prompt.

Model run failed

Fires when a request to Marlie AI errors or times out.

Fine-tune job completed

Fires when a fine-tuning job in Marlie AI finishes.

Actions

Generate a completion

Sends a prompt to Marlie AI and returns the model's response.

Summarize text

Uses Marlie AI to summarize a block of text.

Classify or extract data

Uses Marlie AI to classify or extract structured data from text.

Summarize call recordings automatically When a new call recording becomes available in Moneypenny, pass the transcript to Marlie AI to extract key takeaways and summary points. See details

Send urgent text alerts on failed model runs When a model run fails in Marlie AI, instantly send a text message via Moneypenny to notify the engineering team. See details

See all Moneypenny + Marlie AI integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Auto-reply to inbound text messages with AI” between Moneypenny and Marlie AI?

Yes — describe it in the box above and Knit's Integrations Agent researches Moneypenny and Marlie AI's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How can AI enhance automated SMS responses?

When customers text your business, Marlie AI can process the incoming message, extract key insights, or generate an intelligent reply, which Moneypenny then sends directly back to the customer.

Can I get text alerts when an AI job encounters an error?

Yes, whenever a run fails in Marlie AI, an automated alert can be dispatched through Moneypenny so your team can investigate immediately.