Attach survey updates as comments on open tickets
When a customer updates an existing survey response in MoreApp, automatically post the new feedback as a comment on their ticket in Zoho Desk.
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
MoreApp Explore MoreApp →
TriggersFires when a form is submitted in MoreApp.
Fires when a respondent finishes a survey in MoreApp.
Fires when an existing response is edited in MoreApp.
Creates or updates a form or survey in MoreApp.
Looks up a specific form response in MoreApp.
Adds a respondent or contact to a form in MoreApp.
Zoho Desk Explore Zoho Desk →
TriggersFires when a new support ticket is created in Zoho Desk.
Fires when a ticket's status changes in Zoho Desk.
Fires when a ticket in Zoho Desk is assigned to an agent.
Fires when a ticket in Zoho Desk breaches its response SLA.
Creates a new ticket in Zoho Desk.
Updates a ticket's status in Zoho Desk.
Assigns a ticket in Zoho Desk to an agent.
Posts an internal or public comment on a ticket in Zoho Desk.
More MoreApp + Zoho Desk workflows
Generate support tickets from form responses
When a customer submits a web form in MoreApp, automatically create a detailed support ticket in Zoho Desk for team review.
See details
Add respondents to follow-up surveys when tickets close
When a ticket status is updated to resolved in Zoho Desk, add the customer as a respondent in MoreApp to send a satisfaction survey.
See details
See all MoreApp + Zoho Desk integrations → · Browse the full workflow library →
Common questions
Can Knit build “Attach survey updates as comments on open tickets” between MoreApp and Zoho Desk?
Yes — describe it in the box above and Knit's Integrations Agent researches MoreApp and Zoho Desk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How are survey responses transferred into support tickets?
Submitting a completed survey in MoreApp automatically creates a new ticket in Zoho Desk containing all the respondent's answers.
Can ticket updates prompt custom survey distributions?
When a ticket status changes in Zoho Desk, you can automatically add the customer as a respondent in MoreApp to collect feedback.