Send custom completions back to chat visitors

When a conversation starts in MSP Process, generate a completion in Marlie AI and send a tailored message directly back to the visitor.

Try:

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

MSP Process Explore MSP Process →

Triggers

New conversation started

Fires when a new chat or conversation begins in MSP Process.

Lead captured in chat

Fires when MSP Process captures a lead during a conversation.

Conversation handed off

Fires when MSP Process escalates a conversation to a human.

Actions

Send a message

Sends a message to a user through MSP Process.

Generate an answer

Asks MSP Process a question against its knowledge base and returns the answer.

Summarize a conversation

Uses MSP Process to summarize a chat transcript.

Create a ticket from a chat

Opens a support ticket from an MSP Process conversation.

Marlie AI Explore Marlie AI →

Triggers

New completion generated

Fires when Marlie AI generates a response to a prompt.

Model run failed

Fires when a request to Marlie AI errors or times out.

Fine-tune job completed

Fires when a fine-tuning job in Marlie AI finishes.

Actions

Generate a completion

Sends a prompt to Marlie AI and returns the model's response.

Summarize text

Uses Marlie AI to summarize a block of text.

Classify or extract data

Uses Marlie AI to classify or extract structured data from text.

Extract lead details during chatbot conversations When a new lead is captured in chat via MSP Process, automatically run the conversation text through Marlie AI to classify intent and extract key contact metadata. See details

Alert support agents when model fine-tuning completes When a fine-tune job completes in Marlie AI, automatically send a message through MSP Process to notify AI administrators that the updated model is ready. See details

See all MSP Process + Marlie AI integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send custom completions back to chat visitors” between MSP Process and Marlie AI?

Yes — describe it in the box above and Knit's Integrations Agent researches MSP Process and Marlie AI's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting MSP Process to Marlie AI expand chatbot capabilities?

Connecting MSP Process to Marlie AI allows your chatbot to tap into advanced AI models for deeper context, sentiment classification, and sophisticated text generation beyond standard scripted responses.

Can MSP Process notify operators if a backend model process encounters an issue in Marlie AI?

Yes, when a model run fails in Marlie AI, you can send an automated message or alert through MSP Process to notify system administrators.