Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in Netgsm, automatically log the activity on the contact's record in Bigin by Zoho.

Try:

See all Netgsm + Bigin by Zoho integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Netgsm Explore Netgsm →

Triggers

New inbound SMS

Fires when a new text message is received in Netgsm.

New call

Fires when a new call comes in or out through Netgsm.

Missed call

Fires when a call is missed in Netgsm.

Call recording ready

Fires when a call recording finishes processing in Netgsm.

Actions

Send an SMS or MMS

Sends a text message through Netgsm.

Place an outbound call

Starts an outbound call via Netgsm.

Create or update a contact

Creates or updates a contact in Netgsm.

Send a voice message

Sends a recorded voice message via Netgsm.

Bigin by Zoho Explore Bigin by Zoho →

Triggers

New lead created

Fires when a new lead or contact is created in Bigin by Zoho.

Deal stage changed

Fires when a deal moves to a new stage in Bigin by Zoho.

Deal won

Fires when a deal is marked won in Bigin by Zoho.

Contact updated

Fires when a field on a contact changes in Bigin by Zoho.

Actions

Create or update contact

Creates or updates a contact in Bigin by Zoho.

Create deal

Creates a new deal in Bigin by Zoho.

Update deal stage

Moves a deal to a new stage in Bigin by Zoho.

Log activity

Logs a call, email, or note against a record in Bigin by Zoho.

Send text messages to newly created leads When a new lead is created in Bigin by Zoho, automatically send a welcome SMS via Netgsm to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Bigin by Zoho, send an automated SMS via Netgsm to confirm details with the client. See details

See all Netgsm + Bigin by Zoho integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Netgsm and Bigin by Zoho?

Yes — describe it in the box above and Knit's Integrations Agent researches Netgsm and Bigin by Zoho's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Bigin by Zoho and Netgsm help track phone communications?

Inbound calls, text messages, and missed calls handled in Netgsm can automatically log activities or update lead profiles directly inside Bigin by Zoho.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Bigin by Zoho can prompt Netgsm to send an automated SMS confirmation or message to the client.