Log activity in CRM when customer tickets are created

When a new ticket is created in Keeping, automatically log activity in NetHunt so account managers stay informed of open customer issues.

Try:

See all NetHunt + Keeping integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

NetHunt Explore NetHunt →

Triggers

New contact or lead

Fires when a new contact or lead is added to NetHunt.

Contact updated

Fires when a field on a contact changes in NetHunt.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in NetHunt.

Deal won

Fires when a deal is marked won in NetHunt.

Actions

Create or update contact

Creates or updates a contact in NetHunt.

Create deal

Creates a new deal in NetHunt.

Update record stage

Moves a deal or record to a new stage in NetHunt.

Log activity

Logs a call, email, or note against a record in NetHunt.

Keeping Explore Keeping →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Keeping.

Ticket status changed

Fires when a ticket's status changes in Keeping.

Ticket assigned

Fires when a ticket in Keeping is assigned to an agent.

SLA breached

Fires when a ticket in Keeping breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Keeping.

Update ticket status

Updates a ticket's status in Keeping.

Assign ticket

Assigns a ticket in Keeping to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Keeping.

Open onboarding support tickets for newly closed deals When a deal is won in NetHunt, automatically create a ticket in Keeping so support engineers can initiate customer onboarding. See details

Update deal stages when critical support SLAs are breached If an SLA is breached in Keeping, automatically update the deal stage in NetHunt to alert sales leaders of potential account risks. See details

See all NetHunt + Keeping integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Log activity in CRM when customer tickets are created” between NetHunt and Keeping?

Yes — describe it in the box above and Knit's Integrations Agent researches NetHunt and Keeping's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

What business advantages come from linking NetHunt and Keeping?

It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.

Can closing a deal automatically generate a ticket for customer success?

Yes, marking a deal as won in NetHunt can automatically generate a ticket in Keeping for implementation support.