Refresh analytics dashboards when an SLA is breached

Whenever a support ticket breaches its SLA in Intercom, automatically refresh reporting dashboards in New Relic Insights to reflect updated compliance data.

Try:

See all New Relic Insights + Intercom integrations or talk to a human

Trusted by teams already building on Knit·

4.9/5 on G2·

Google for Startups Accelerator

How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

New Relic Insights Explore New Relic Insights →

Triggers

Report created

Fires when a new report or dashboard is created in New Relic Insights.

Metric threshold crossed

Fires when a tracked metric in New Relic Insights crosses a set threshold.

Scheduled report ready

Fires when a scheduled report finishes generating in New Relic Insights.

Actions

Refresh dashboard

Creates or refreshes a dashboard in New Relic Insights.

Export report

Exports a report from New Relic Insights.

Send alert

Sends an alert when a metric changes in New Relic Insights.

Intercom Explore Intercom →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Intercom.

Ticket status changed

Fires when a ticket's status changes in Intercom.

Ticket assigned

Fires when a ticket in Intercom is assigned to an agent.

SLA breached

Fires when a ticket in Intercom breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Intercom.

Update ticket status

Updates a ticket's status in Intercom.

Assign ticket

Assigns a ticket in Intercom to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Intercom.

Create a ticket when a metric threshold is crossed When an operational metric crosses a defined threshold in New Relic Insights, automatically create an investigation ticket in Intercom. See details

Create a ticket when a scheduled report is ready When a scheduled analysis report finishes generating in New Relic Insights, automatically create a review ticket in Intercom for team inspection. See details

See all New Relic Insights + Intercom integrations → · Browse the full workflow library →

Enterprise-grade security

Visit our Security Center Review the DPA

FAQ

Common questions

Can Knit build “Refresh analytics dashboards when an SLA is breached” between New Relic Insights and Intercom?

Yes — describe it in the box above and Knit's Integrations Agent researches New Relic Insights and Intercom's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can metric anomalies automatically open support tickets?

Yes, when a key business metric crosses a specified threshold in New Relic Insights, a new ticket can automatically be created in Intercom.

How can ticket resolution data update our reporting dashboards?

When tickets are updated or SLAs are breached in Intercom, you can automatically refresh reporting dashboards in New Relic Insights for real-time visibility.