Update deal stages when critical support SLAs are breached
If an SLA is breached in Tender Support, automatically update the deal stage in Nimble to alert sales leaders of potential account risks.
See all Nimble + Tender Support integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Nimble Explore Nimble →
TriggersFires when a new contact or lead is added to Nimble.
Fires when a field on a contact changes in Nimble.
Fires when a deal, case or record moves to a new stage in Nimble.
Fires when a deal is marked won in Nimble.
Creates or updates a contact in Nimble.
Creates a new deal in Nimble.
Moves a deal or record to a new stage in Nimble.
Logs a call, email, or note against a record in Nimble.
Tender Support Explore Tender Support →
TriggersFires when a new support ticket or chat conversation starts in Tender Support.
Fires when a ticket's status changes in Tender Support.
Fires when a ticket in Tender Support is assigned to an agent.
Fires when a ticket in Tender Support breaches its response SLA.
Creates a new ticket in Tender Support.
Updates a ticket's status in Tender Support.
Assigns a ticket in Tender Support to an agent.
Posts a reply or internal note on a ticket or conversation in Tender Support.
More Nimble + Tender Support workflows
Open onboarding support tickets for newly closed deals
When a deal is won in Nimble, automatically create a ticket in Tender Support so support engineers can initiate customer onboarding.
See details
Log activity in CRM when customer tickets are created
When a new ticket is created in Tender Support, automatically log activity in Nimble so account managers stay informed of open customer issues.
See details
See all Nimble + Tender Support integrations → · Browse the full workflow library →
Common questions
Can Knit build “Update deal stages when critical support SLAs are breached” between Nimble and Tender Support?
Yes — describe it in the box above and Knit's Integrations Agent researches Nimble and Tender Support's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What business advantages come from linking Nimble and Tender Support?
It breaks down silos between sales and support, giving account managers visibility into tickets and allowing closed sales to trigger onboarding workflows.
Can closing a deal automatically generate a ticket for customer success?
Yes, marking a deal as won in Nimble can automatically generate a ticket in Tender Support for implementation support.