Post comments on support tickets when contracts are sent

When a document is sent for signature in Nusii Proposals, automatically add a ticket comment in Zendesk so support agents know a contract was issued.

Try:

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Nusii Proposals Explore Nusii Proposals →

Triggers

New note created

Fires when a new note or document is created in Nusii Proposals.

Note updated

Fires when an existing note or document changes in Nusii Proposals.

Document viewed or shared

Fires when a document in Nusii Proposals is viewed or shared with someone.

Actions

Create a document from a template

Generates a new document in Nusii Proposals from a saved template.

Create or append to a note

Creates a note in Nusii Proposals or adds text to an existing one.

Convert a document to PDF

Converts a file in Nusii Proposals to PDF.

Publish or share a document

Publishes a document from Nusii Proposals or shares it by link.

Zendesk Explore Zendesk →

Triggers

New ticket or conversation

Fires when a new support ticket or chat conversation starts in Zendesk.

Ticket status changed

Fires when a ticket's status changes in Zendesk.

Ticket assigned

Fires when a ticket in Zendesk is assigned to an agent.

SLA breached

Fires when a ticket in Zendesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Zendesk.

Update ticket status

Updates a ticket's status in Zendesk.

Assign ticket

Assigns a ticket in Zendesk to an agent.

Reply to a ticket or chat

Posts a reply or internal note on a ticket or conversation in Zendesk.

Append client meeting notes when support tickets are created When a new ticket is created in Zendesk, automatically create or append to a note in Nusii Proposals to capture contextual details for team documentation. See details

Generate formal documentation templates for breached support SLAs When an SLA is breached in Zendesk, automatically create a document from a template in Nusii Proposals to begin an incident review. See details

See all Nusii Proposals + Zendesk integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Post comments on support tickets when contracts are sent” between Nusii Proposals and Zendesk?

Yes — describe it in the box above and Knit's Integrations Agent researches Nusii Proposals and Zendesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support tickets in Zendesk generate documentation in Nusii Proposals?

Yes, key ticket activity or status changes in Zendesk can automatically create new notes or documents from templates in Nusii Proposals.

How are signed documents linked to help desk tickets?

When a signature flow completes in Nusii Proposals, you can automatically add a ticket comment or update status in Zendesk to keep agents informed.