Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in WhatsApp Business Messaging, automatically log the activity on the contact's record in Odoo.

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See all Odoo + WhatsApp Business Messaging integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Odoo Explore Odoo →

Triggers

New contact or lead

Fires when a new contact or lead is added to Odoo.

Contact updated

Fires when a field on a contact changes in Odoo.

Deal or record stage changed

Fires when a deal, case or record moves to a new stage in Odoo.

Deal won

Fires when a deal is marked won in Odoo.

Actions

Create or update contact

Creates or updates a contact in Odoo.

Create deal

Creates a new deal in Odoo.

Update record stage

Moves a deal or record to a new stage in Odoo.

Log activity

Logs a call, email, or note against a record in Odoo.

WhatsApp Business Messaging Explore WhatsApp Business Messaging →

Triggers

New inbound SMS

Fires when a new text message is received in WhatsApp Business Messaging.

New call

Fires when a new call comes in or out through WhatsApp Business Messaging.

Missed call

Fires when a call is missed in WhatsApp Business Messaging.

Call recording ready

Fires when a call recording finishes processing in WhatsApp Business Messaging.

Actions

Send an SMS or MMS

Sends a text message through WhatsApp Business Messaging.

Place an outbound call

Starts an outbound call via WhatsApp Business Messaging.

Create or update a contact

Creates or updates a contact in WhatsApp Business Messaging.

Send a voice message

Sends a recorded voice message via WhatsApp Business Messaging.

Send text messages to newly created leads When a new lead is created in Odoo, automatically send a welcome SMS via WhatsApp Business Messaging to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Odoo, send an automated SMS via WhatsApp Business Messaging to confirm details with the client. See details

See all Odoo + WhatsApp Business Messaging integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Odoo and WhatsApp Business Messaging?

Yes — describe it in the box above and Knit's Integrations Agent researches Odoo and WhatsApp Business Messaging's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Odoo and WhatsApp Business Messaging help track phone communications?

Inbound calls, text messages, and missed calls handled in WhatsApp Business Messaging can automatically log activities or update lead profiles directly inside Odoo.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Odoo can prompt WhatsApp Business Messaging to send an automated SMS confirmation or message to the client.