Post ticket status updates back to the channel
When a ticket's status changes in SupportBee, send an update to the original channel or thread in Olark so the requester stays in the loop.
4.9/5 on G2·
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Olark Explore Olark →
TriggersFires when a new message is posted to a channel in Olark.
Fires when a new channel is created in Olark.
Fires when your team or a keyword is mentioned in Olark.
Fires when a new file is shared in Olark.
Posts a message to a channel in Olark.
Sends a direct message to a specific person in Olark.
Reacts to a message in Olark.
Adds a user to a channel in Olark.
SupportBee Explore SupportBee →
TriggersFires when a new support ticket or chat conversation starts in SupportBee.
Fires when a ticket's status changes in SupportBee.
Fires when a ticket in SupportBee is assigned to an agent.
Fires when a ticket in SupportBee breaches its response SLA.
Creates a new ticket in SupportBee.
Updates a ticket's status in SupportBee.
Assigns a ticket in SupportBee to an agent.
Posts a reply or internal note on a ticket or conversation in SupportBee.
More Olark + SupportBee workflows
Turn flagged messages into support tickets
When a message is flagged or reacted to in Olark, automatically create a new ticket in SupportBee with the original message content attached.
See details
Escalate urgent channel mentions into priority tickets
When your team is mentioned in an urgent message in Olark, create a high-priority ticket in SupportBee so nothing slips through chat.
See details
See all Olark + SupportBee integrations → · Browse the full workflow library →
Common questions
Can Knit build “Post ticket status updates back to the channel” between Olark and SupportBee?
Yes — describe it in the box above and Knit's Integrations Agent researches Olark and SupportBee's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Messaging + Ticketing automation?
Creating a ticket in SupportBee from a flagged or reacted-to message in Olark, with the original message content carried over automatically.
Can ticket status updates post back into the original channel?
Yes — the Agent can post a status update back into the Olark channel or thread when the linked ticket's status changes in SupportBee.