Convert incoming emails into actionable project tasks
Whenever an email arrives in Microsoft Office 365, automatically create a new task in OneDesk so critical user requests are never overlooked.
See all OneDesk + Microsoft Office 365 integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
OneDesk Explore OneDesk →
TriggersFires when a new task or card is created in OneDesk.
Fires when a task in OneDesk is marked complete.
Fires when a task's due date in OneDesk is coming up.
Fires when a comment is added to a task in OneDesk.
Creates a new task in OneDesk.
Updates a task's status or assignee in OneDesk.
Posts a comment on a task in OneDesk.
Moves a task in OneDesk to a different board or list.
Microsoft Office 365 Explore Microsoft Office 365 →
TriggersFires when a new email arrives in Microsoft Office 365.
Fires when an email is sent from Microsoft Office 365.
Fires when a tracked email sent via Microsoft Office 365 is opened.
Fires when an email sent via Microsoft Office 365 bounces.
Sends an email via Microsoft Office 365.
Creates a draft email in Microsoft Office 365.
Applies a label or folder to an email in Microsoft Office 365.
Moves an email into a different folder in Microsoft Office 365.
More OneDesk + Microsoft Office 365 workflows
Notify stakeholders by email when project tasks finish
When a milestone task is marked as complete in OneDesk, automatically dispatch a confirmation email via Microsoft Office 365 to keep stakeholders informed.
See details
Draft follow-up emails for upcoming task deadlines
When a task deadline is approaching in OneDesk, generate an email draft in Microsoft Office 365 so project leads can quickly send status reminders.
See details
See all OneDesk + Microsoft Office 365 integrations → · Browse the full workflow library →
Common questions
Can Knit build “Convert incoming emails into actionable project tasks” between OneDesk and Microsoft Office 365?
Yes — describe it in the box above and Knit's Integrations Agent researches OneDesk and Microsoft Office 365's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
What's the most common Project Management + Email automation?
Creating a task in OneDesk from a flagged or labeled email in Microsoft Office 365, with the message content and sender carried over automatically.
Can replies to that email update the task status?
Yes — the Agent can watch the same thread in Microsoft Office 365 and update the linked task in OneDesk when a reply comes in.