Sync contact records across business communications channels
When a new inbound SMS is received in Twilio, automatically create or update a contact profile in Onoff Business to keep customer address books identical.
See all Onoff Business + Twilio integrations or talk to a human
4.9/5 on G2·
Google for Startups Accelerator
How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Onoff Business Explore Onoff Business →
TriggersFires when a new text message is received in Onoff Business.
Fires when a new call comes in or out through Onoff Business.
Fires when a call is missed in Onoff Business.
Fires when a call recording finishes processing in Onoff Business.
Sends a text message through Onoff Business.
Starts an outbound call via Onoff Business.
Creates or updates a contact in Onoff Business.
Sends a recorded voice message via Onoff Business.
Twilio Explore Twilio →
TriggersFires when a new text message is received in Twilio.
Fires when a new call comes in or out through Twilio.
Fires when a call is missed in Twilio.
Fires when a call recording finishes processing in Twilio.
Sends a text message through Twilio.
Starts an outbound call via Twilio.
Creates or updates a contact in Twilio.
Sends a recorded voice message via Twilio.
More Onoff Business + Twilio workflows
Forward missed call alerts via backup text messages
When a missed call occurs in Onoff Business, automatically send an SMS from Twilio to notify team members or confirm receipt with the caller.
See details
Send secondary voice messages after completed recordings
When a call recording is ready in Onoff Business, automatically send a voice message in Twilio to follow up on secondary service lines.
See details
See all Onoff Business + Twilio integrations → · Browse the full workflow library →
Common questions
Can Knit build “Sync contact records across business communications channels” between Onoff Business and Twilio?
Yes — describe it in the box above and Knit's Integrations Agent researches Onoff Business and Twilio's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect two different phone and SMS platforms?
Linking Onoff Business with Twilio lets teams bridge separate communication systems, cross-notify staff about missed calls, and keep contact records consistent across carriers.
Can I automatically send texts from one platform when calls are missed on another?
Yes, a missed call detected in Onoff Business can immediately instruct Twilio to dispatch an automated text reply.