Ooma Office + Freshdesk Integrations
Put Ooma Office + Freshdesk to work with AI and enterprise-grade automation
Learn more about Ooma Office integrations or talk to a human
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Workflows you can build between Ooma Office and Freshdesk
See the kind of workflows teams build with Ooma Office and Freshdesk below — describe the exact one you want above and the Agent builds it on demand.
Ooma Office + Freshdesk
When a new call occurs in Ooma Office, create or update support tickets in Freshdesk.
Create support tickets from missed calls
When a call is missed in Ooma Office, automatically create a new support ticket in Freshdesk with caller information so an agent can respond.
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Attach call recordings to existing support tickets
When a new call recording becomes available in Ooma Office, add it as a private comment to the active customer ticket in Freshdesk.
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Send text notifications when ticket updates occur
When a ticket status is updated to resolved in Freshdesk, send an automated SMS update to the customer via Ooma Office confirming resolution.
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Browse the full workflow library →
Looking to achieve something else with Ooma Office and Freshdesk?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Ooma Office and Freshdesk
Everything Ooma Office and Freshdesk can do inside a workflow — the triggers that start one and the actions that run when it fires.
Ooma Office Explore Ooma Office →
Ooma Office is a cloud-based business phone system offering virtual receptionist, voice calling, text messaging, and conference call solutions.
TriggersTriggers when a new call occurs, such as a new incoming or outgoing call. Use filters to narrow by direction if needed.
Triggers when a call ends — typically after the caller or callee hangs up.
Triggers when a new call recording is created.
Triggers when an SMS fails.
Triggers when a new incoming call occurs.
Triggers when there is a new missed call.
Creates a new business contact
Sends a new SMS message with text provided by you
Freshdesk Explore Freshdesk →
Freshdesk is a cloud-based customer support platform featuring multichannel ticketing, self-service portals, and automated helpdesk workflows.
TriggersTriggers when there is a new ticket is created in Freshdesk.
Triggers when a new customer is created.
Triggers when a Note is added to a Ticket.
Triggers when a Ticket is updated.
Triggers when a user is updated.
Add Private or Public notes to a Freshdesk Support Ticket.
Allows you to create a Company entry in Freshdesk.
Creates a Forum under a Category.
Creates a Forum Category.
Create a new Forum Topic on Freshdesk Forums.
Create a ticket in Freshdesk for your domain.
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
AvidMobile
A mobile marketing platform offering SMS text messaging, mobile coupons, and bulk messaging services for businesses.
Avochato
Avochato is a phone and SMS communications platform that enables businesses to handle customer text messaging and call management.
Beetexting
Beetexting is a business text messaging platform that enables teams to send SMS messages, manage group conversations, and build relationships.
Berkshire Receptionists
Berkshire Receptionists provides virtual receptionist services, managing business phone calls, message taking, and call handling for organizations.
Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
AnswerConnect
AnswerConnect is live answering and ticketing software that provides 24/7 virtual receptionist and customer support services.
AnswerForce
AnswerForce is a live answering and virtual receptionist service that provides 24/7 call handling, lead intake, and appointment booking support for businesses.
Answering Service Care
Answering Service Care is a virtual receptionist service offering live twenty-four-seven call answering and messaging support.
ArtiBot.ai
An AI-driven chatbot tool for websites that automates lead capture, appointment booking, and customer inquiry response.
Birdie Screen Recording
A screen recording and customer support tool that helps support teams record user sessions to diagnose software issues.
BirdSeed
BirdSeed is an interactive website widget offering live chat, scheduled callbacks, contact forms, and knowledge base access.
BoldDesk
A cloud-based help desk platform for organizing customer tickets, managing knowledge bases, and automating service requests.
Botsify
Botsify is an automated chatbot building platform designed to manage customer support queries and automate lead capture across messaging channels.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Ooma Office + Freshdesk
Is there a pre-built Ooma Office + Freshdesk automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Ooma Office and Freshdesk's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Ooma Office or Freshdesk connector?
No. The Agent works whether or not Ooma Office or Freshdesk already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does Ooma Office integration handle missed customer calls in Freshdesk?
Whenever a customer call goes unanswered in Ooma Office, a high-priority ticket is automatically generated in Freshdesk with call details for prompt follow-up.
Can support agents send text messages directly through ticket updates?
Yes, when an agent updates or reassigns a ticket in Freshdesk, an automated text notification can be dispatched to the customer via Ooma Office.