Log inbound calls and missed calls in CRM

When an inbound call or missed call occurs in Ooma Office, automatically log the activity on the contact's record in Freshsales Suite.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Ooma Office Explore Ooma Office →

Triggers

New inbound SMS

Fires when a new text message is received in Ooma Office.

New call

Fires when a new call comes in or out through Ooma Office.

Missed call

Fires when a call is missed in Ooma Office.

Call recording ready

Fires when a call recording finishes processing in Ooma Office.

Actions

Send an SMS or MMS

Sends a text message through Ooma Office.

Place an outbound call

Starts an outbound call via Ooma Office.

Create or update a contact

Creates or updates a contact in Ooma Office.

Send a voice message

Sends a recorded voice message via Ooma Office.

Freshsales Suite Explore Freshsales Suite →

Triggers

New lead created

Fires when a new lead or contact is created in Freshsales Suite.

Deal stage changed

Fires when a deal moves to a new stage in Freshsales Suite.

Deal won

Fires when a deal is marked won in Freshsales Suite.

Contact updated

Fires when a field on a contact changes in Freshsales Suite.

Actions

Create or update contact

Creates or updates a contact in Freshsales Suite.

Create deal

Creates a new deal in Freshsales Suite.

Update deal stage

Moves a deal to a new stage in Freshsales Suite.

Log activity

Logs a call, email, or note against a record in Freshsales Suite.

Send text messages to newly created leads When a new lead is created in Freshsales Suite, automatically send a welcome SMS via Ooma Office to establish immediate contact. See details

Dispatch text confirmations on won deals When a deal is won in Freshsales Suite, send an automated SMS via Ooma Office to confirm details with the client. See details

See all Ooma Office + Freshsales Suite integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Log inbound calls and missed calls in CRM” between Ooma Office and Freshsales Suite?

Yes — describe it in the box above and Knit's Integrations Agent researches Ooma Office and Freshsales Suite's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How does connecting Freshsales Suite and Ooma Office help track phone communications?

Inbound calls, text messages, and missed calls handled in Ooma Office can automatically log activities or update lead profiles directly inside Freshsales Suite.

Can I automate text message follow-ups when deal stages change?

Yes, updating a deal stage in Freshsales Suite can prompt Ooma Office to send an automated SMS confirmation or message to the client.