Create developer issues from customer text messages

When an inbound SMS reporting a bug is received in Twilio, automatically create a tracking issue in OpsGenie.

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See all OpsGenie + Twilio integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

OpsGenie Explore OpsGenie →

Triggers

New issue captured

Fires when a new error or issue is captured in OpsGenie.

Issue status changed

Fires when an issue's status changes in OpsGenie.

Deployment tracked

Fires when a new deployment is tracked in OpsGenie.

Actions

Create issue

Creates or updates an issue in OpsGenie.

Assign issue

Assigns an issue in OpsGenie to a teammate.

Resolve issue

Resolves or mutes an issue in OpsGenie.

Twilio Explore Twilio →

Triggers

New inbound SMS

Fires when a new text message is received in Twilio.

New call

Fires when a new call comes in or out through Twilio.

Missed call

Fires when a call is missed in Twilio.

Call recording ready

Fires when a call recording finishes processing in Twilio.

Actions

Send an SMS or MMS

Sends a text message through Twilio.

Place an outbound call

Starts an outbound call via Twilio.

Create or update a contact

Creates or updates a contact in Twilio.

Send a voice message

Sends a recorded voice message via Twilio.

Text engineers when critical issues occur When a new issue is captured in OpsGenie, automatically send an SMS via Twilio to alert the on-call developer. See details

Send voice alerts on software deployment status updates When a critical deployment is tracked in OpsGenie, send a voice message or outbound call through Twilio to notify team leaders. See details

See all OpsGenie + Twilio integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create developer issues from customer text messages” between OpsGenie and Twilio?

Yes — describe it in the box above and Knit's Integrations Agent researches OpsGenie and Twilio's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can developer alerts be sent as text messages?

Yes, when a new critical issue is captured or a deployment fails in OpsGenie, an automated text message can be sent immediately via Twilio.

Can customer text messages turn into developer issues?

Absolutely, when a customer texts an issue or leaves a missed call in Twilio, you can automatically create a developer issue in OpsGenie.