Order Desk + Twilio Integrations
Put Order Desk + Twilio to work with AI and enterprise-grade automation
4.9/5 on G2·
Google for Startups Accelerator
Workflows you can build between Order Desk and Twilio
See the kind of workflows teams build with Order Desk and Twilio below — describe the exact one you want above and the Agent builds it on demand.
Order Desk + Twilio
When an order folder changes in Order Desk, send an SMS update to the customer via Twilio.
Recover abandoned shopping carts with SMS
When a customer leaves items behind in Order Desk, automatically send a text discount through Twilio to encourage them to complete checkout.
See details
Welcome new store affiliates via text message
Send an automated text greeting through Twilio whenever a new promotional partner is approved in Order Desk.
See details
Log customer text inquiries into store records
When a buyer sends a message in Twilio, execute a custom API request in Order Desk to store their inquiry history on their customer file.
See details
Browse the full workflow library →
Looking to achieve something else with Order Desk and Twilio?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for Order Desk and Twilio
Everything Order Desk and Twilio can do inside a workflow — the triggers that start one and the actions that run when it fires.
Order Desk Explore Order Desk →
Order Desk is an e-commerce order management software that automates order routing, inventory sync, and fulfillment across multiple channels.
TriggersTriggers when an order's folder is changed in Order Desk.
Triggers when a new order is added to Order Desk.
Create a new order in Order Desk.
Adds a note to the order
Add a shipment to an order at Order Desk
Change the order's folder.
Change the tag on an order.
Set Order Item Data (Metadata or Variation)
Twilio Explore Twilio →
Twilio is a cloud communications platform that provides APIs for sending text messages, making voice calls, and handling messaging.
TriggersTriggers when you add a new phone number.
Triggers when a call is finished on your Twilio number.
Triggers when a new recording is available on your account.
Triggers when an SMS is sent to your Twilio number.
Triggers when a new transcription is available on your account.
Triggers when a WhatsApp message is sent to your Twilio number.
Call a number or numbers and say a message.
Send a WhatsApp message to one or more recipients.
Send a SMS to a number or numbers.
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Other eCommerce apps on Knit
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AbleCommerce
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ablefy
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Amazoner Central
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Amilia
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Amplifier
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Asset Panda
An asset tracking and inventory management platform designed to track physical assets, equipment, and tools.
autoRetouch
autoRetouch is an AI-powered automated image editing platform designed specifically for processing product photos for eCommerce businesses.
Other Phone & SMS apps on Knit
Explore more Phone & SMS integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
46elks
46elks is a developer platform offering cloud telecommunication APIs to send and receive SMS messages, MMS, and manage phone calls.
Aircall
Aircall is a cloud-based phone system and call center software integrated with sales and support tools for business communication.
allmysms
allmysms is a mobile messaging platform providing bulk SMS sending, two-way texting, and automated message notification services.
Aloware
A contact center and cloud phone system providing automated calling, texting, and sales dialer capabilities for teams.
AvidMobile
A mobile marketing platform offering SMS text messaging, mobile coupons, and bulk messaging services for businesses.
Avochato
Avochato is a phone and SMS communications platform that enables businesses to handle customer text messaging and call management.
Beetexting
Beetexting is a business text messaging platform that enables teams to send SMS messages, manage group conversations, and build relationships.
Berkshire Receptionists
Berkshire Receptionists provides virtual receptionist services, managing business phone calls, message taking, and call handling for organizations.
Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about Order Desk + Twilio
Is there a pre-built Order Desk + Twilio automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches Order Desk and Twilio's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built Order Desk or Twilio connector?
No. The Agent works whether or not Order Desk or Twilio already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
How can integrating Order Desk with Twilio help recover lost store sales?
By automatically sending personalized text messages through Twilio when shoppers leave items behind in Order Desk, you can remind buyers about their cart and offer timely checkout incentives.
Can inbound text responses in Twilio update customer records in Order Desk?
Yes, when buyers send text messages or call through Twilio, you can send custom requests to log those inquiries directly against their store account in Order Desk.