PagerDuty + Intercom Integrations, Built by an AI Agent
Put PagerDuty + Intercom to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between PagerDuty and Intercom
See the kind of workflows teams build with PagerDuty and Intercom below — describe the exact one you want above and the Agent builds it on demand.
PagerDuty + Intercom
When an incident is created or updated in PagerDuty, update status notes in Intercom.
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Open an incident from an urgent ticket
When an urgent ticket is created in Intercom, create an incident in PagerDuty.
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Create a tracking ticket for each alert
When PagerDuty raises a new alert, create a ticket in Intercom so it is tracked to closure.
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Browse the full workflow library →
Looking to achieve something else with PagerDuty and Intercom?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for PagerDuty and Intercom
Everything PagerDuty and Intercom can do inside a workflow — the triggers that start one and the actions that run when it fires.
PagerDuty Explore PagerDuty →
An incident response platform that monitors IT systems, sends real-time alerts, and orchestrates operational workflows for engineering teams.
TriggersTriggers when new incidents are created, or when existing incidents change state.
Acknowledge the incident with this Incident Key.
Resolve the incident with this Incident Key.
Trigger an incident in PagerDuty with this Incident Key.
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Intercom Explore Intercom →
Intercom is an AI-first customer service platform that delivers automated chatbots, live chat support, and customer support ticketing.
TriggersTriggers when a Lead enters an email address.
Triggers when a lead converts to a user.
Triggers when a new Lead is created.
Triggers when a Contact replies to a Conversation in Intercom.
Triggers when a Lead is tagged.
Triggers when a conversation receives a rating.
Add a note to a user.
Add a Tag to a specific Intercom Contact.
Creates a new article in your Help Center.
Creates a new conversation from a contact.
Submit a Data Event to your Intercom account.
Creates or Updates a Company in Intercom.
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Explore more Monitoring & Incident Management integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
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Other Ticketing apps on Knit
Explore more Ticketing integrations you can automate with Knit — or describe a custom workflow and the Agent builds it.
Algomo
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Chat Agents
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Customer Stories
See how leading technology firms are scaling their operations
Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about PagerDuty + Intercom
Is there a pre-built PagerDuty + Intercom automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches PagerDuty and Intercom's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built PagerDuty or Intercom connector?
No. The Agent works whether or not PagerDuty or Intercom already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect incident management to a helpdesk?
When something breaks, tickets pile up in Intercom. Linking them to the incident in PagerDuty keeps support informed and avoids duplicate investigation.
Can a ticket open an incident?
Yes. When a ticket in Intercom reports an outage, you can create an incident in PagerDuty for the on-call team.