PagerDuty + Jira Service Management Integrations, Built by an AI Agent
Put PagerDuty + Jira Service Management to work with AI and enterprise-grade automation
4.9/5 on G2·
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Workflows you can build between PagerDuty and Jira Service Management
See the kind of workflows teams build with PagerDuty and Jira Service Management below — describe the exact one you want above and the Agent builds it on demand.
PagerDuty + Jira Service Management
When a request is updated in Jira Service Management, trigger or update an incident alert in PagerDuty.
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Open an incident from an urgent ticket
When an urgent ticket is created in Jira Service Management, create an incident in PagerDuty.
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Create a tracking ticket for each alert
When PagerDuty raises a new alert, create a ticket in Jira Service Management so it is tracked to closure.
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Browse the full workflow library →
Looking to achieve something else with PagerDuty and Jira Service Management?
Just describe what you need — the Agent researches both APIs and builds the real automation on demand.
Try Knit FreeTriggers & actions for PagerDuty and Jira Service Management
Everything PagerDuty and Jira Service Management can do inside a workflow — the triggers that start one and the actions that run when it fires.
PagerDuty Explore PagerDuty →
An incident response platform that monitors IT systems, sends real-time alerts, and orchestrates operational workflows for engineering teams.
TriggersTriggers when new incidents are created, or when existing incidents change state.
Acknowledge the incident with this Incident Key.
Resolve the incident with this Incident Key.
Trigger an incident in PagerDuty with this Incident Key.
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Jira Service Management Explore Jira Service Management →
Jira Service Management is an IT service desk and ticketing platform that connects IT support and development teams for incident resolution.
TriggersTriggers when a request is created.
Triggers when a request is updated.
Create a new request.
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
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Customer Stories
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Amazing Product With Exceptional Support from the team. By using Knit we managed to speed up our development by orders of magnitude.
A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
#1 in Ease of Integrations
4.9 out of 5 stars on G2
Common questions about PagerDuty + Jira Service Management
Is there a pre-built PagerDuty + Jira Service Management automation?
Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches PagerDuty and Jira Service Management's public API docs (or your own uploaded docs) and builds a working automation.
Does this require a pre-built PagerDuty or Jira Service Management connector?
No. The Agent works whether or not PagerDuty or Jira Service Management already has a pre-built connector in Knit's catalog — it researches the real API surface either way.
How long does it take to build?
Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why connect incident management to a helpdesk?
When something breaks, tickets pile up in Jira Service Management. Linking them to the incident in PagerDuty keeps support informed and avoids duplicate investigation.
Can a ticket open an incident?
Yes. When a ticket in Jira Service Management reports an outage, you can create an incident in PagerDuty for the on-call team.