PagerDuty Jira Software Cloud

PagerDuty + Jira Software Cloud Integrations, Built by an AI Agent

Put PagerDuty + Jira Software Cloud to work with AI and enterprise-grade automation

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See the kind of workflows teams build with PagerDuty and Jira Software Cloud below — describe the exact one you want above and the Agent builds it on demand.

PagerDuty + Jira Software Cloud When an incident is created or updated in PagerDuty, sync issue details to Jira Software Cloud. See details
Create a task for each incident When an incident is opened in PagerDuty, create a task in Jira Software Cloud and assign it to the owning team. See details
Schedule the post-incident review When an incident is resolved in PagerDuty, add a review task with a due date in Jira Software Cloud. See details
Track recurring alerts When the same monitor alerts again in PagerDuty, add a comment to its existing task in Jira Software Cloud. See details

Browse the full workflow library →

Looking to achieve something else with PagerDuty and Jira Software Cloud?

Just describe what you need — the Agent researches both APIs and builds the real automation on demand.

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Triggers & actions for PagerDuty and Jira Software Cloud

Everything PagerDuty and Jira Software Cloud can do inside a workflow — the triggers that start one and the actions that run when it fires.

PagerDuty Explore PagerDuty →

An incident response platform that monitors IT systems, sends real-time alerts, and orchestrates operational workflows for engineering teams.

Triggers
New or Updated Incident

Triggers when new incidents are created, or when existing incidents change state.

Actions
Add Acknowledge Event

Acknowledge the incident with this Incident Key.

Add Resolve Event

Resolve the incident with this Incident Key.

Add Trigger Event

Trigger an incident in PagerDuty with this Incident Key.

API Request (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Jira Software Cloud Explore Jira Software Cloud →

Jira Software Cloud is an issue tracking and project management software designed for agile software development teams to plan, track, and release code.

Triggers
New Issue

Triggers when a new issue is created.

New Issue (Via JQL)

Triggers when a new issue is added that matches some JQL.

Issue Status Changed

Triggers each time an issue changes status in a project.

Updated Issue

Triggers when an existing issue is updated.

Actions
Add Attachment to Issue

Adds an attachment to an issue.

Add Comment to Issue

Adds a new comment to an issue.

Add or Edit Form on Issue

Add or edit an existing form on an issue and optionally submit it.

Link Issues

Creates a link (e.g. "is blocked by") between two issues.

Add Watcher to Issue

Adds a new watcher to an issue.

Add Work Log to Issue

Logs time worked on an issue for time tracking workflows.

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Customer Stories

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A brilliant tool to let you seamlessly integrate with many different systems. It is very easy to integrate with and customer support is next level.
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Co-Founder, Scrut
Seamless integration experience. Well-documented, self-explanatory APIs, and excellent service and support.
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Product Manager, Onsurity
Easy to integrate. Knit's dashboard is intuitive for setting up and testing integrations, and the sandbox is extremely useful during development.
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Product Lead, RazorpayXPayroll
Knit shipped a brand-new Timesheet API in a week and handed us a ready-to-use NetSuite sandbox. That velocity is priceless when you're running payroll in 40+ countries.
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GM, Payoneer Workforce Management

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FAQ

Common questions about PagerDuty + Jira Software Cloud

Is there a pre-built PagerDuty + Jira Software Cloud automation?

Not yet, but Knit's Integrations Agent can build one — describe what you want and it researches PagerDuty and Jira Software Cloud's public API docs (or your own uploaded docs) and builds a working automation.

Does this require a pre-built PagerDuty or Jira Software Cloud connector?

No. The Agent works whether or not PagerDuty or Jira Software Cloud already has a pre-built connector in Knit's catalog — it researches the real API surface either way.

How long does it take to build?

Minutes to build a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why send incidents to a project management tool?

The alert is handled in PagerDuty, but the follow-up work lives in Jira Software Cloud. Creating tasks automatically keeps that work visible and assigned.

Can I track action items from each incident?

Yes. When an incident is resolved in PagerDuty, create a task in Jira Software Cloud for the review and any follow-up actions.

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