Assign priority developer tasks from feature request forms

When a new form submission is received in Rival, automatically create and assign an issue to a developer in PagerDuty based on the request category.

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

PagerDuty Explore PagerDuty →

Triggers

New alert

Fires when a monitor or check in PagerDuty raises an alert.

New or updated incident

Fires when an incident is opened or updated in PagerDuty.

Monitor state changed

Fires when a monitored site, service or alarm in PagerDuty changes state.

Actions

Create incident

Opens a new incident or alert in PagerDuty.

Acknowledge incident

Acknowledges an open incident in PagerDuty.

Resolve incident

Resolves an incident in PagerDuty.

Rival Explore Rival →

Triggers

New form response

Fires when a form is submitted in Rival.

Survey completed

Fires when a respondent finishes a survey in Rival.

Response updated

Fires when an existing response is edited in Rival.

Actions

Create or update form

Creates or updates a form or survey in Rival.

Retrieve a response

Looks up a specific form response in Rival.

Add a respondent

Adds a respondent or contact to a form in Rival.

Turn survey bug reports into developer tickets When a user completes a bug report survey in Rival, automatically create a detailed issue in PagerDuty for your engineering team to investigate. See details

Log resolved issue details back to user response records When an issue is resolved in PagerDuty, automatically update the corresponding respondent entry in Rival to keep customer feedback loops closed. See details

See all PagerDuty + Rival integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Assign priority developer tasks from feature request forms” between PagerDuty and Rival?

Yes — describe it in the box above and Knit's Integrations Agent researches PagerDuty and Rival's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How can customer feedback forms feed into engineering tasks?

When users submit a bug report or survey in Rival, a structured issue is automatically created in PagerDuty for developers to triage.

Can survey tools gather follow-up details based on issue updates?

Yes, when an issue status changes or is resolved in PagerDuty, you can update form records or add respondents in Rival for follow-up testing.