Create developer issues from customer text messages

When an inbound SMS reporting a bug is received in Telnyx, automatically create a tracking issue in PagerDuty.

Try:

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

PagerDuty Explore PagerDuty →

Triggers

New issue captured

Fires when a new error or issue is captured in PagerDuty.

Issue status changed

Fires when an issue's status changes in PagerDuty.

Deployment tracked

Fires when a new deployment is tracked in PagerDuty.

Actions

Create issue

Creates or updates an issue in PagerDuty.

Assign issue

Assigns an issue in PagerDuty to a teammate.

Resolve issue

Resolves or mutes an issue in PagerDuty.

Telnyx Explore Telnyx →

Triggers

New inbound SMS

Fires when a new text message is received in Telnyx.

New call

Fires when a new call comes in or out through Telnyx.

Missed call

Fires when a call is missed in Telnyx.

Call recording ready

Fires when a call recording finishes processing in Telnyx.

Actions

Send an SMS or MMS

Sends a text message through Telnyx.

Place an outbound call

Starts an outbound call via Telnyx.

Create or update a contact

Creates or updates a contact in Telnyx.

Send a voice message

Sends a recorded voice message via Telnyx.

Text engineers when critical issues occur When a new issue is captured in PagerDuty, automatically send an SMS via Telnyx to alert the on-call developer. See details

Send voice alerts on software deployment status updates When a critical deployment is tracked in PagerDuty, send a voice message or outbound call through Telnyx to notify team leaders. See details

See all PagerDuty + Telnyx integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Create developer issues from customer text messages” between PagerDuty and Telnyx?

Yes — describe it in the box above and Knit's Integrations Agent researches PagerDuty and Telnyx's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can developer alerts be sent as text messages?

Yes, when a new critical issue is captured or a deployment fails in PagerDuty, an automated text message can be sent immediately via Telnyx.

Can customer text messages turn into developer issues?

Absolutely, when a customer texts an issue or leaves a missed call in Telnyx, you can automatically create a developer issue in PagerDuty.