Notify customers of an outage

When an incident is opened in PagerDuty, send a status text to affected customers through Telnyx.

Try:

See all PagerDuty + Telnyx integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

PagerDuty Explore PagerDuty →

Triggers

New alert

Fires when a monitor or check in PagerDuty raises an alert.

New or updated incident

Fires when an incident is opened or updated in PagerDuty.

Monitor state changed

Fires when a monitored site, service or alarm in PagerDuty changes state.

Actions

Create incident

Opens a new incident or alert in PagerDuty.

Acknowledge incident

Acknowledges an open incident in PagerDuty.

Resolve incident

Resolves an incident in PagerDuty.

Telnyx Explore Telnyx →

Triggers

New inbound SMS

Fires when a new text message is received in Telnyx.

New call

Fires when a new call comes in or out through Telnyx.

Missed call

Fires when a call is missed in Telnyx.

Call recording ready

Fires when a call recording finishes processing in Telnyx.

Actions

Send an SMS or MMS

Sends a text message through Telnyx.

Place an outbound call

Starts an outbound call via Telnyx.

Create or update a contact

Creates or updates a contact in Telnyx.

Send a voice message

Sends a recorded voice message via Telnyx.

Text the on-call engineer When PagerDuty raises a critical alert, send an SMS through Telnyx to the on-call number. See details

Confirm when service is restored When an incident is resolved in PagerDuty, send an all-clear message through Telnyx. See details

See all PagerDuty + Telnyx integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Notify customers of an outage” between PagerDuty and Telnyx?

Yes — describe it in the box above and Knit's Integrations Agent researches PagerDuty and Telnyx's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Why send monitoring alerts by SMS?

Chat and email are easy to miss out of hours. Sending critical PagerDuty alerts through Telnyx gets them onto the on-call engineer's phone.

Can I limit texts to serious alerts?

Yes. Filter on severity or monitor name so only the alerts you choose from PagerDuty are sent through Telnyx.