Send follow-up communications upon ticket resolution

When a support ticket status changes to solved in Freshdesk, update the contact profile in PassKit Event Tickets and add them to a customer satisfaction sequence.

Try:

See all PassKit Event Tickets + Freshdesk integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

PassKit Event Tickets Explore PassKit Event Tickets →

Triggers

New lead captured

Fires when a new lead or contact is captured in PassKit Event Tickets.

Contact enters a workflow

Fires when a contact enters an automation in PassKit Event Tickets.

Contact updated

Fires when a field on a contact changes in PassKit Event Tickets.

Contact unsubscribed

Fires when a contact unsubscribes in PassKit Event Tickets.

Actions

Create or update a contact

Creates or updates a contact in PassKit Event Tickets.

Add a contact to a campaign

Adds a contact to a workflow or campaign in PassKit Event Tickets.

Send a message

Sends an email or message to a contact via PassKit Event Tickets.

Apply or remove a tag

Changes a contact's tags in PassKit Event Tickets.

Freshdesk Explore Freshdesk →

Triggers

New ticket created

Fires when a new support ticket is created in Freshdesk.

Ticket status changed

Fires when a ticket's status changes in Freshdesk.

Ticket assigned

Fires when a ticket in Freshdesk is assigned to an agent.

SLA breached

Fires when a ticket in Freshdesk breaches its response SLA.

Actions

Create ticket

Creates a new ticket in Freshdesk.

Update ticket status

Updates a ticket's status in Freshdesk.

Assign ticket

Assigns a ticket in Freshdesk to an agent.

Add ticket comment

Posts an internal or public comment on a ticket in Freshdesk.

Pause marketing messages when critical support tickets open When a new support ticket is created in Freshdesk, automatically apply a temporary hold tag to the contact in PassKit Event Tickets. See details

Create support tickets for unengaged or unsubscribed leads When a lead unsubscribes in PassKit Event Tickets, automatically create a ticket in Freshdesk for an account manager to investigate potential churn. See details

See all PassKit Event Tickets + Freshdesk integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Send follow-up communications upon ticket resolution” between PassKit Event Tickets and Freshdesk?

Yes — describe it in the box above and Knit's Integrations Agent researches PassKit Event Tickets and Freshdesk's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can support team members manage marketing messaging when an SLA is breached?

Yes, when an SLA breach occurs in Freshdesk, a tag can be applied in PassKit Event Tickets to pause marketing emails until the issue is resolved.

Can customer marketing unsubscribes update open support tickets?

Yes, when a contact unsubscribes in PassKit Event Tickets, a comment can be automatically added to open tickets in Freshdesk to keep support agents informed.