Send exit surveys when subscriptions are canceled
When a subscription is canceled in Payload, automatically add the customer as a respondent in Interact to collect exit feedback.
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Payload Explore Payload →
TriggersFires when a new customer is created in Payload.
Fires when a subscription is canceled in Payload.
Fires when a new invoice is generated in Payload.
Fires when a payment attempt fails in Payload.
Creates a new customer in Payload.
Creates a new subscription in Payload.
Cancels an existing subscription in Payload.
Updates a customer's billing details in Payload.
Interact Explore Interact →
TriggersFires when a form is submitted in Interact.
Fires when a respondent finishes a survey in Interact.
Fires when an existing response is edited in Interact.
Creates or updates a form or survey in Interact.
Looks up a specific form response in Interact.
Adds a respondent or contact to a form in Interact.
More Payload + Interact workflows
Create subscribers from sign-up form responses
When a customer submits a registration form in Interact, automatically create a new customer and subscription profile in Payload.
See details
Update customer records based on updated form details
When a form response is updated in Interact, automatically update the matching customer details in Payload to keep billing information accurate.
See details
See all Payload + Interact integrations → · Browse the full workflow library →
Common questions
Can Knit build “Send exit surveys when subscriptions are canceled” between Payload and Interact?
Yes — describe it in the box above and Knit's Integrations Agent researches Payload and Interact's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
How does connecting Interact and Payload streamline subscription workflows?
Form entries in Interact can automatically create subscribers in Payload, while subscription changes in Payload can initiate automated survey outreach.
Can survey responses update existing subscriber records?
Yes, when a customer submits or updates information in Interact, their contact and billing profile in Payload can update automatically.