Plan onboarding work
When an onboarding request arrives in ServiceNow, create a checklist of tasks in Pendo Feedback.
See all Pendo Feedback + ServiceNow integrations or talk to a human
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How Knit builds this workflow
The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.
Pendo Feedback Explore Pendo Feedback →
TriggersFires when a new task, job or item is created in Pendo Feedback.
Fires when a task in Pendo Feedback is marked complete.
Fires when a task's due date in Pendo Feedback is coming up.
Fires when a task, job or project changes status in Pendo Feedback.
Creates a new task, job or item in Pendo Feedback.
Updates a task's status or assignee in Pendo Feedback.
Posts a comment on a task in Pendo Feedback.
Assigns a task in Pendo Feedback to a team member.
ServiceNow Explore ServiceNow →
TriggersFires when a new ticket or incident is logged in ServiceNow.
Fires when a ticket or incident is updated in ServiceNow.
Fires when a new user, client or device record is added in ServiceNow.
Creates a ticket or incident in ServiceNow.
Updates an existing ticket or incident in ServiceNow.
Adds a note to a ticket in ServiceNow.
More Pendo Feedback + ServiceNow workflows
Turn tickets into project tasks
When a new ticket is logged in ServiceNow, create a task in Pendo Feedback for the IT team.
See details
Close tickets when tasks finish
When a task is completed in Pendo Feedback, update the matching ticket in ServiceNow.
See details
See all Pendo Feedback + ServiceNow integrations → · Browse the full workflow library →
Common questions
Can Knit build “Plan onboarding work” between Pendo Feedback and ServiceNow?
Yes — describe it in the box above and Knit's Integrations Agent researches Pendo Feedback and ServiceNow's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.
How long does it take to build?
Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.
Why link an IT service desk to a project management tool?
Some tickets, like hardware rollouts or onboarding setups, are really projects. Sending them from ServiceNow to Pendo Feedback lets the team plan and track them properly.
Can task updates close the original ticket?
Yes. When the task is completed in Pendo Feedback, you can update or resolve the ticket in ServiceNow so the requester knows it is done.