Track replies

When a review is updated in Birdeye, update the task in PEP Cloud.

Try:

See all PEP Cloud + Birdeye integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

PEP Cloud Explore PEP Cloud →

Triggers

New task created

Fires when a new task, job or item is created in PEP Cloud.

Task completed

Fires when a task in PEP Cloud is marked complete.

Due date approaching

Fires when a task's due date in PEP Cloud is coming up.

Status changed

Fires when a task, job or project changes status in PEP Cloud.

Actions

Create task

Creates a new task, job or item in PEP Cloud.

Update task

Updates a task's status or assignee in PEP Cloud.

Add comment

Posts a comment on a task in PEP Cloud.

Assign task

Assigns a task in PEP Cloud to a team member.

Birdeye Explore Birdeye →

Triggers

New review

Fires when a customer leaves a new review in Birdeye.

Review updated

Fires when a review is edited or answered in Birdeye.

New survey response

Fires when a customer answers a feedback survey in Birdeye.

Actions

Send a review request

Invites a customer to leave a review with Birdeye.

Create or update a customer

Adds or updates a customer contact in Birdeye.

Reply to a review

Posts a public reply to a review in Birdeye.

Create tasks from low ratings When a low-rated review arrives in Birdeye, create a task in PEP Cloud. See details

Request reviews on completion When a project is completed in PEP Cloud, send a review request from Birdeye. See details

See all PEP Cloud + Birdeye integrations → · Browse the full workflow library →

Enterprise-grade security

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FAQ

Common questions

Can Knit build “Track replies” between PEP Cloud and Birdeye?

Yes — describe it in the box above and Knit's Integrations Agent researches PEP Cloud and Birdeye's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

Can reviews create tasks?

Yes. When a new or low-rated review arrives in Birdeye, PEP Cloud can create a task to respond.

Can a finished project ask for a review?

When a project or task is completed in PEP Cloud, Birdeye can send a review request.