Turn social media feedback into engineering issues

When a customer leaves a comment or mention in Facebook Pages, automatically create an issue in Pinghome so your engineering team can track bug reports.

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See all Pinghome + Facebook Pages integrations or talk to a human

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How Knit builds this workflow

The Agent researches both APIs and wires the trigger on one side to the action on the other — no pre-built connector required. Here is the vocabulary it has to work with.

Pinghome Explore Pinghome →

Triggers

New issue captured

Fires when a new error or issue is captured in Pinghome.

Issue status changed

Fires when an issue's status changes in Pinghome.

Deployment tracked

Fires when a new deployment is tracked in Pinghome.

Actions

Create issue

Creates or updates an issue in Pinghome.

Assign issue

Assigns an issue in Pinghome to a teammate.

Resolve issue

Resolves or mutes an issue in Pinghome.

Facebook Pages Explore Facebook Pages →

Triggers

New post published

Fires when a scheduled post goes live in Facebook Pages.

Post failed to publish

Fires when a post fails to publish in Facebook Pages.

New mention or comment

Fires when your brand is mentioned or a post gets a comment in Facebook Pages.

Actions

Create or schedule a post

Creates a post in Facebook Pages or adds it to the schedule.

Add a post to the queue

Adds a post to the publishing queue in Facebook Pages.

Reply to a comment

Posts a reply to a comment in Facebook Pages.

Announce new software deployments on social media When a successful code deployment is tracked in Pinghome, automatically queue a new status post in Facebook Pages to inform your audience. See details

Create technical tasks when social posts fail to publish When a post fails to publish in Facebook Pages, automatically create and assign an issue in Pinghome so developers can investigate the error. See details

See all Pinghome + Facebook Pages integrations → · Browse the full workflow library →

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FAQ

Common questions

Can Knit build “Turn social media feedback into engineering issues” between Pinghome and Facebook Pages?

Yes — describe it in the box above and Knit's Integrations Agent researches Pinghome and Facebook Pages's public API docs (or your own uploaded docs) and builds a working workflow, whether or not either app already has a pre-built connector.

How long does it take to build?

Minutes to a first working version, not weeks — you test it against real data before it goes anywhere near production.

How can Pinghome help address social media comments from Facebook Pages?

When users post complaints or report bugs on social media in Facebook Pages, an issue is automatically created in Pinghome so developers can investigate right away.

Can technical deployment events in Pinghome send updates to Facebook Pages?

Yes, tracking a successful product release or deployment in Pinghome can automatically queue or publish announcement posts on Facebook Pages.